Dawn Keller
Monroe
Summary
Secure a challenging position to fully utilize my interpersonal skills and talents, while making a significant contribution to the success of the company.
Overview
31
31
years of professional experience
Work History
Universal Associate
The Home Depot Inc
12.2020 - Current
- Back up In Store Human Resource Manager. Create schedules for 150 associates to ensure proper coverage to fit customer need and store hours. Helps facilitate orientation for new hires.
- Assists customers with their shopping needs in all departments.
- Operates cash registers, cash machine efficiently, and cash handling in bookkeeping ensuring accurate transactions.
- Maintains store cleanliness, stock shelves, and manage inventory levels.
- Co-Captain of the VOA (Voice of the Associate) Committee, member of the Coach Program, and member of the Fun Committee.
Specialty Assistant Store Manager
The Home Depot
09.2018 - 12.2020
- Seasoned leader who turned the Specialty and Services business around in a under performing store. Grew comparative sales and penetration to double company average year over year. Developed twelve specialists to accommodate the growth of business and establish a strong customer base.
- Captainships include Team Depot, Homer Fund, Voice of the Associate, and in charge of the store during multiple absences of leadership.
District Services Manager
The Home Depot
03.2012 - 09.2018
- Successfully drove the services (installation business) for over six years. Responsibilities include multiple markets/districts with double digit comp growth year over year.
- Received Regional and Divisional Awards for building relationships and driving results.
- Held Captainships of HVAC (highest volume region in the company), Social Media, Team Depot, and mentored many DSM's across the country.
- Covered all thirteen stores as Acting District Manager multiples weeks out of the year.
Store Manager
The Home Depot
06.2005 - 03.2012
- Successfully ran three locations with increasing responsibilities. From 20 million annually (90 associates) to 40 million (175 associates).
- Held multiple district captainships (Team Depot, PAC, Homer Fund, and Specialty Captain).
- Active Speaker for Women in Leadership.
Assistant Store Manager
The Home Depot
04.2001 - 06.2005
- Opened two brand new Homes in Charlotte (responsibilities included hiring, onboarding, and training of all new associates)
- Covered two job roles for over a year (Operations and Specialty Assistant Store Manager) while also in absence of an HR manager.
Department Supervisor
The Home Depot
06.1995 - 04.2001
- Ran multiple merchandising and operational departments with increasing responsibility and number of associates
- Developed associates and provided feedback to help grow their careers
Education
Associate's Degree - Political Science and Government, Other
Oakton Community College
Skokie, ILSkills
- Strong leadership traits
- Goal-oriented mindset
- Creative problem-solving
- Emotional Intelligence
- Highly Communicative
- Accelerated Career Development for 16 direct reports, leading to internal promotions
Timeline
Universal Associate
The Home Depot Inc
12.2020 - Current
Specialty Assistant Store Manager
The Home Depot
09.2018 - 12.2020
District Services Manager
The Home Depot
03.2012 - 09.2018
Store Manager
The Home Depot
06.2005 - 03.2012
Assistant Store Manager
The Home Depot
04.2001 - 06.2005
Department Supervisor
The Home Depot
06.1995 - 04.2001
Associate's Degree - Political Science and Government, Other
Oakton Community College