DAWN HOWELL
Fayetteville
Summary
Talented and team leader offering years of success in environments. Strategic thinker with proficiency. Offers proven ability to build effective teams. Committed to identifying and leveraging opportunities for growth. Certified in.
Motivated to apply education and abilities to enhance operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in and with advanced interpersonal abilities.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Mcdonalds 1020 Enterprise
FAYETTEVILLE
2024.10 - Current
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Ensured compliance with all safety regulations throughout the store premises.
- Organized weekly meetings with department heads to review progress on key objectives.
- Maintained a safe working environment by enforcing safety regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Trained new employees on store policies, procedures and customer service standards.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
Manager
Bojangles' Famous Chicken 'n Biscuits
FAYETTEVILLE
2022.05 - 2024.08
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
Construction Certifiations - Commercial Construction Tech
Austin Community College
Austin, TX06.2004
Skills
- Inventory management
- Planning and coordination
- Administrative support
- Communications
- Food safety practices
- Sanitation compliance
- Customer service
- Team collaboration
- Time management
- Quality control
- Attention to detail
- Task delegation
- Adaptable scheduling
- Leadership
- Critical thinking
- Decision-making
- Dependable and responsible
Timeline
Assistant Store Manager
Mcdonalds 1020 Enterprise
2024.10 - Current
Manager
Bojangles' Famous Chicken 'n Biscuits
2022.05 - 2024.08
Construction Certifiations - Commercial Construction Tech
Austin Community College