Dawn Greathouse M.Ed., M.A., NCC, LCMHCA
Huntersville
Summary
I am a dynamic individual with hands-on experience providing quality educational and psychological services to children and adults. As an Educator, I have a strong background in developing and implementing engaging curricula. Skilled in fostering collaborative environments and driving student success.
As a Mental Health Professional, I have expertise in providing quality services which include identifying, assessing, diagnosing and providing mental health counseling services.
Finally as a Servant Leader, I am skilled in implementing strategic initiatives that enhance teams towards success. I have a strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. I am known for adapatability and consistently meeting changing organizational needs.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
EDUCATOR
Charlotte Mecklenburg School System
09.2022 - Current
- Developed differentiated instruction strategies to accommodate diverse learning styles, resulting in improved student outcomes.
- Established positive classroom environments that fostered open communication and collaboration between students.
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Built strong rapport with parents/guardians through consistent communication about individual student progress, fostering collaborative partnerships that supported academic achievement.
- Mentored new teachers, contributing to their professional growth and enhancing overall faculty performance.
- Served on curriculum review committee, collaborating with colleagues to refine courses for optimal alignment with state standards and current pedagogical trends.
- Championed inclusive education initiatives, ensuring all learners had access to appropriate accommodations and support services for success in the classroom environment.
MENTAL HEALTH PROFESSIONAL
State of S.C. Department of Mental Health
01.2024 - 06.2024
- Diagnose and treat mental health disorders
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Conduct individual, group, and family therapy sessions to address mental health issues.
- Perform comprehensive patient assessments to identify psychological, emotional, and behavioral concerns.
- Develop and implement personalized treatment plans based on clinical assessment and client goals.
- Utilize evidence based therapeutic techniques including addiction counseling, clinical counseling, and applied behavior analysis.
- Provide telehealth services as needed to accommodate client preferences and accessibility.
DIRECTOR OF SERVICE COORDINATION
Allegheny Children’s Initiative (ACI)
09.2019 - 02.2020
- Lead the Person-Centered Service Planning (PCSP) case management team in delivering community based Service Coordination
- Facilitated cross-functional collaboration for improved decision-making processes within the Student Assistance Program (SAP) within two (2) Allegheny County School Districts.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Performed human resources related duties to include approving payroll, hiring/termination, developing performance evaluations, and onboarding.
- Trained, monitored and acted as an integral part of the management team in drafting and reviewing policy and procedure.
- Assigned staff caseloads, reviewed client progress/setbacks through weekly supervisions with staff, approved CANS assessment, service plans, intake, assessments, and discharge summaries.
- Attended county meetings and acted as a liaison between the agency and outside vendors and invested entities.
SCHOOL BASED THERAPIST
Family Behavioral Resources (FBR)
01.2019 - 06.2019
- Provided clinical counseling services to children between the ages of 5 years to 14 years within the elementary and middle school educational settings
- Provided clinical intervention for children with mental health diagnoses most often including anxiety, depression, post-traumatic stress disorder, ADHD, ASD, trauma, and developmental disorders
- Completed intake assessment, recommend referral agencies, crisis management, treatment plan development, diagnostic assessment, utilized therapeutic modalities such as cognitive behavioral therapy, motivational interviewing, dialectical behavior therapy, and completed discharge planning
CLINICAL DIRECTOR/SUPERVISOR
Sojourner House/Sojourner House Mom’s
02.2016 - 11.2018
- Clinical Director/Supervisor overseeing the day to day functions of the Sojourner House 3C Inpatient Residential Treatment Facility; and the Sojourner House MOM’s Permanent Housing and Transitional housing programs.
- Coordinated with external partners such as insurance companies, and referral sources to ensure continuity of care for patients.
- Participated in community outreach programs to promote awareness about substance abuse disorders and available treatments.
- Developed and implemented strategic plans enabling the programs to meet budgetary and quality assurance goals.
- Assigned caseloads, reviewed/approved clinical treatment plans, service plans, and case notes, while acting in a supervisory capacity during treatment team meetings.
- Performed duties to include direct therapeutic patient care: intake /discharge assessments, treatment plan development, 1:1 individual counseling sessions, and group therapy sessions.
- Oversaw quality improvement initiatives, leading to higher patient satisfaction rates and better compliance with regulatory standards.
- Led accreditation efforts, resulting in successful audits and continued compliance with regulatory standards.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
- Recruited, hired, trained, and completed performance evaluations for high-quality staff who contributed positively to the facilities mission and vision.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
PROGRAM MANAGER / LEAD PRIMARY THERAPIST
Sellati & Co., Inc.
08.2013 - 02.2016
- Manage and oversee all practices involved in maintaining the state and federal requirements for adults receiving services from an outpatient substance abuse Medication Assisted Treatment (MAT) program.
- (Program Manager) Performed all human resource functions to include, hiring, training, payroll, develop and provide overall clinical supervision and tactical direction within the substance abuse facility.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Ensured that staff provided accurate documentation of client interactions, assessments, and progress notes for effective case management.
- (Lead Primary Therapist) Provided 1:1 individual and group counseling services to include intake/discharge assessment, recommend referral agencies, crisis management, treatment plan development, diagnostic assessment, daily case documentation and discharge planning.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
SUBSTANCE ABUSE COUSELOR (INTERN/PRN)
Gateway Rehabilitation Center
04.2012 - 06.2013
- Provided therapeutic clinical counseling services to dual diagnosed adults within a substance or mental health diagnosis within an outpatient setting
- Completed intake assessment, recommended referral agencies, provided crisis management, treatment plan development and monitoring, diagnostic assessment, daily case documentation and discharge planning.
- Developed relapse prevention strategies for individuals transitioning out of the program, while empowering them to maintain long-term sobriety.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
ASSOCIATE CLINICAL DIRECTOR/ B.S.C./ M.T. / T.S.S.
WJS Psychological & Associates, Inc.
01.2002 - 06.2011
- (Associate Clinical Director) Provided mental health and intellectual disability support to children between the ages of 18 months to 21 years of age
- Served as a member of the leadership team overseeing all practices involved in maintaining the state and federal requirements for children and families receiving therapeutic services within the community, home, & educational environments
- (Behavior Specialist Consultant - Mobile Therapist – Therapeutic Staff Support): Provided intensive, client/family focused mental health and behavioral health services to children & youth (ages 18 months to 21 years) and their families.
- Conducted individual and family therapy sessions (utilizing family systems theory, cognitive behavioral therapy, motivational interviewing and techniques) to understand and address the individual/family’s concerns and to support the necessary changes
- Conducted functional behavioral assessment (FBA) and utilize applied behavioral analysis (ABA, DTT) & verbal behavior training (VBT)
- Developed, implemented and maintained treatment plan objectives.
- Collect data and interfaced with managed care providers (insurance) to request/maintain services
- Participated in IEP meetings
- Interacted with Juvenile Court, Children Youth and Family Services, mental health professionals, school officials and other cooperating agencies
SCHOOL BASED THERAPIST (P/T)
Glade Run Lutheran Services
01.2005 - 06.2006
- Provided therapeutic clinical counseling services to children between the ages of 5 -14 years within the elementary and middle school educational setting.
- Completed intake assessment, recommend referral agencies, crisis management, treatment plan development, diagnostic assessment, utilized therapeutic modalities such as cognitive behavioral therapy, motivational interviewing, dialectical behavior therapy, and completed discharge planning
- Maintained detailed documentation of student progress, ensuring accurate records and facilitating data-driven decision-making processes.
- Provided crisis intervention support during critical situations, ensuring the safety of all students involved.
- Served as a liaison between school staff and families, ensuring seamless communication regarding students'' mental health needs and progress.
FOSTER CARE CASEWORKER
Spectrum Family Network
01.2000 - 06.2002
- Manage up to twenty active foster care caseloads for children between the ages of 0 –18 within the foster care system
- Interviewed children and families
- Conducted and wrote home studies
- Developed individualized treatment and service plans
- Counsel children and families in preparation for placement and discharge
- Supervised children in resource, foster, and adoptive homes; and in independent living arrangements
- Coordinated services to minimize fragmentation of care, reduce barriers and link children with appropriate services to ensure comprehensive, continuous access to needed medical, social, educational, and other services appropriate to the needs of the child
- Developed individual service plan, progress note documentation of service delivery, coordinate referrals, providing education, advocacy and participation in juvenile court proceedings
Education
Master of Arts - Clinical Counseling
Waynesburg University
Pittsburgh01.2013
Master of Arts - Education
University of Phoenix
Pittsburgh, PA01.2004
Bachelor of Arts - Interdisciplinary Studies: History, English, Women’s Studies
University of Pittsburgh
01.1999
Skills
- Program Leadership
- Exemplary communication skills
- Training and mentoring
- Fast learner
- Professional boundaries
- Crisis Intervention
- Policy and procedure improvements
- Process monitoring and improvement
- Complex Problem-solving
- Professionalism and etiquette
- Goal-oriented
- Patient diagnosis
Certification
National Certified Counselor
Certificate Number: 1731730
April 30, 2024 - April 30, 2029
North Carolina Licensed Clinical Mental Health Counselor Associate
License Number: A20767
November 8, 2024 - June 30, 2026
Resident in Counseling: Virginia Dept. of Health Professionals
License Number: 0704016790
March 4, 2024 - March 31, 2025
Timeline
MENTAL HEALTH PROFESSIONAL
State of S.C. Department of Mental Health
01.2024 - 06.2024
EDUCATOR
Charlotte Mecklenburg School System
09.2022 - Current
DIRECTOR OF SERVICE COORDINATION
Allegheny Children’s Initiative (ACI)
09.2019 - 02.2020
SCHOOL BASED THERAPIST
Family Behavioral Resources (FBR)
01.2019 - 06.2019
CLINICAL DIRECTOR/SUPERVISOR
Sojourner House/Sojourner House Mom’s
02.2016 - 11.2018
PROGRAM MANAGER / LEAD PRIMARY THERAPIST
Sellati & Co., Inc.
08.2013 - 02.2016
SUBSTANCE ABUSE COUSELOR (INTERN/PRN)
Gateway Rehabilitation Center
04.2012 - 06.2013
SCHOOL BASED THERAPIST (P/T)
Glade Run Lutheran Services
01.2005 - 06.2006
ASSOCIATE CLINICAL DIRECTOR/ B.S.C./ M.T. / T.S.S.
WJS Psychological & Associates, Inc.
01.2002 - 06.2011
FOSTER CARE CASEWORKER
Spectrum Family Network
01.2000 - 06.2002
Bachelor of Arts - Interdisciplinary Studies: History, English, Women’s Studies
University of Pittsburgh
Master of Arts - Clinical Counseling
Waynesburg University
Master of Arts - Education
University of Phoenix
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