Dawn Edwards
Lowgap
Summary
Dynamic professional with experience at PVH CORP and Walmart, excelling in material handling and customer service. Proven ability to enhance operational efficiency and resolve customer issues with empathy. Skilled in order fulfillment and conflict resolution, fostering strong client relationships and ensuring satisfaction in high-pressure environments.
Resourceful Customer Service Representative able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Material Handler
PVH CORP
08.2018 - 08.2025
- Assisted in inventory management by organizing and labeling stock items accurately.
- Followed safety protocols to maintain a secure working environment for all team members.
- Collaborated with team members to ensure timely order fulfillment and shipment processing.
- Participated in training sessions to learn new techniques and improve operational efficiency.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Customer Service Representative
Walmart
10.2010 - 09.2017
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Assisted in training new team members on service protocols and product knowledge.
- Streamlined checkout processes to reduce wait times and improve customer flow.
- Provided feedback on product availability and stock levels to optimize inventory management.
- Collaborated with cross-functional teams to execute promotional events effectively.
- Maintained up-to-date knowledge of store policies, procedures, and promotions for accurate assistance.
- Developed strategies to handle high-volume customer interactions during peak hours successfully.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Fulton High School
Fulton, MO05-2007
Skills
- Material handling
- Loading and unloading
- Customer service
- Order picking
- Active listening
- Positive attitude
- Critical thinking
- Professional telephone demeanor
- Client relations
- Complaint handling
- Conflict resolution
- Call center experience
- Relationship building
Timeline
Material Handler
PVH CORP
08.2018 - 08.2025
Customer Service Representative
Walmart
10.2010 - 09.2017
High School Diploma -
Fulton High School