Dawn Doster
Tarheel Appliance Repair
Charlotte,NC
20
years of professional experience
Dynamic Office Manager with a proven track record at Tarheel Appliance Repair, excelling in customer service and billing accuracy. Skilled in inventory control and employee training, I enhanced operational efficiency and fostered strong client relationships, ensuring timely service delivery and resolution of inquiries, ultimately boosting customer satisfaction and loyalty.
Work History
Office Manager/Customer Service Representative
17 Years 6 Months- Managed service scheduling and dispatch coordination for appliance repair technicians.
- Processed invoices, payments, and account records with accuracy.
- Coordinated parts ordering and maintained inventory for repair jobs.
- Resolved customer inquiries and service updates with clear communication.
- Supervised office workflows to improve appointment tracking and follow-up.
- Trained staff on office procedures, recordkeeping, and customer service standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Entered customer details and work order information accurately into service tracking systems.
- Coordinated parts requests and service follow-ups to reduce delays in repair completion.
- Maintained customer records and case notes to ensure consistent service history and account accuracy.
- Resolved billing, warranty, and service-status questions with clear, professional communication.
Billing Assistant/Customer Service Representative
1 Year 6 Months- Processed invoices and payment postings with consistent accuracy across service orders and customer accounts.
- Reconciled billing discrepancies and resolved account issues using repair records and service documentation.
- Maintained organized accounts receivable files to support timely follow-up and collection efforts.
- Verified customer and job details before issuing invoices, reducing billing errors and rework.
- Coordinated with service staff to confirm completed work, parts charges, and final billing requirements.
- Supported daily office operations by handling billing inquiries and updating records in accounting systems.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Contacted customers and third party payers to pursue payments.
- Maintained accurate records of customer payments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Science
High School Diploma
Skills
Customer service
Office management
Organizational skills
Office administration
Billing
Scheduling and calendar management
Administrative support
Customer relations
Employee training
Clear oral/written communication
Team leadership
Problem-solving
Attention to detail
Timeline
Office Manager/Customer Service Representative
Tarheel Appliance Repair
04.2009 - CurrentRead More
Billing Assistant/Customer Service Representative
A Plus Appliance Repair
09.2006 - 03.2008Read More
Anthem College
Associate of Science
Read More
Terry Parker Senior High
High School Diploma
Read More