Dawn Doss
Kannapolis
Summary
Dynamic Sr. Mtg Loan Closer with extensive experience at Bank of America, excelling in regulatory compliance and document review. Proven track record of enhancing customer satisfaction and reducing loan approval turnaround time. Strong communicator and problem-solver, adept at building relationships and managing high-volume transactions with meticulous attention to detail.
Loan closing professional prepared to bring extensive industry knowledge and precision to role. Consistently ensured accurate and timely completion of loan documentation, contributing to seamless transaction processes. Known for effective collaboration and adaptability in dynamic environments, with strong focus on compliance and customer satisfaction.
Experienced with coordinating and finalizing loan transactions, ensuring all documentation meets regulatory standards. Utilizes keen attention to detail and organizational skills to streamline loan closing process. Track record of maintaining compliance and fostering positive relationships with clients and stakeholders.
Detail-oriented and methodical Closer successful in assembling closing documentation for Type loans. Work quickly and accurately to meet strict standards, clear issues and prepare document packages. Handle industry-funded and government-backed loans with skill and efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Sr Mtg Loan Closer
Fulton Mortgage
08.2021 - 11.2022
- Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors.
- Reduced turnaround time for loan approvals by diligently reviewing applications and promptly addressing any discrepancies.
- Assisted in training new team members, sharing knowledge and expertise to foster a high-performing work environment.
- Maintained comprehensive knowledge of various loan products offered by the company, enabling effective guidance for clients seeking appropriate financing solutions.
- Developed strong relationships with title companies, real estate agents, and attorneys to facilitate seamless loan closings.
- Ensured accuracy of closing documents by thoroughly reviewing all relevant information prior to client signing appointments.
- Enhanced customer satisfaction with timely and accurate completion of all loan closing tasks, including verifying documentation and ensuring compliance with regulations.
- Managed high volume of loans while maintaining strict attention to detail and consistently meeting deadlines.
- Contributed to the overall success of the company by consistently meeting departmental goals and exceeding client expectations.
- Worked closely with funding department to ensure prompt disbursement of funds following successful loan closings.
- Provided support to colleagues when needed, fostering a collaborative work environment that facilitated efficient operations within the department.
- Proactively resolved any issues that arose during the closing process, ensuring a smooth transaction for all parties involved.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
Sr Mtg Loan Closer
Bank of America
04.2020 - 08.2021
- Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors
- Developed strong relationships with title companies, real estate agents, and attorneys to facilitate seamless loan closings.
- Ensured accuracy of closing documents by thoroughly reviewing all relevant information prior to client signing appointments.
- Enhanced customer satisfaction with timely and accurate completion of all loan closing tasks, including verifying documentation and ensuring compliance with regulations.
- Managed high volume of loans while maintaining strict attention to detail and consistently meeting deadlines.
- Contributed to the overall success of the company by consistently meeting departmental goals and exceeding client expectations.
- Worked closely with funding department to ensure prompt disbursement of funds following successful loan closings.
- Coordinated scheduling of closing appointments with multiple parties involved, streamlining the entire loan closing process.
- Proactively resolved any issues that arose during the closing process, ensuring a smooth transaction for all parties involved.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Consulted with outside vendors to identify and resolve loan closing issues.
Key Holder
Dollar General
08.2019 - 04.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
Sr Mtg Loan Closer
Bank of America
10.2005 - 10.2017
- Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors.
- Reduced turnaround time for loan approvals by diligently reviewing applications and promptly addressing any discrepancies.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
Education
Diploma - General Studies
Mount View High School
Welch, WV05.1990
Skills
- Real estate transactions
- Deadline management
- Document review
- Data collection
- Closing procedures
- Legal compliance
- Title examination
- Regulatory compliance
- Escrow management
- Loan closing documentation
- Objection handling
- Closing techniques
- Building rapport
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer communication
- Data entry
- Self motivation
- Documentation review
- Goal setting
- Professionalism
- Quality control
- Time management abilities
- Continuous improvement
- Lending software systems
- Policies and procedures
- Government lending
- Closing documentation
- Professional demeanor
- Closing support
Timeline
Sr Mtg Loan Closer
Fulton Mortgage
08.2021 - 11.2022
Sr Mtg Loan Closer
Bank of America
04.2020 - 08.2021
Key Holder
Dollar General
08.2019 - 04.2020
Sr Mtg Loan Closer
Bank of America
10.2005 - 10.2017
Diploma - General Studies
Mount View High School
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