DAWN C. PATTERSON
Charlotte,NC
Summary
Experienced program and delivery manager with a proven track record of driving results in the financial services, utilities, and healthcare sectors. Over 20 years of expertise in successfully delivering infrastructure, compliance, and transformation programs. Adept at managing high-impact initiatives, modernizing platforms, and leading cross-functional teams within fast-paced, regulated environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Manager – Infrastructure Planning & Delivery (Healthcare IT)
Open Systems Technologies
11.2022 - Current
- Accelerated PostgreSQL modernization across enterprise platforms, reducing legacy dependencies by 40% and improving performance by 25%.
- Streamlined Server Deployment Review (SDR), cutting review-to-build timelines by 30%.
- Led 100+ new server deployments, maintaining 99.9% uptime across critical systems.
- Improved delivery through tighter cross-functional coordination, reducing rework and delays.
- Enabled clinical app rollout readiness by leading data center and infrastructure planning.
- Increased visibility and governance via SharePoint and JIRA dashboards.
- Managed 24/7 readiness and support for after-hours infrastructure events.
- Dates Noted Above
Business Risk & Control Officer
Wells Fargo Bank, N.A.
12.2021 - 10.2022
- Led WIM regulatory change initiatives, improving transparency and reducing cycle time by 25%.
- Reduced audit findings through proactive compliance testing and readiness efforts.
- Aligned reporting with Agile standards to streamline documentation and delivery.
- Dates Noted Above
Business Initiatives Consultant
Wells Fargo Bank, N.A.
01.2019 - 12.2021
- Delivered BSA/AML remediation plans contributing to regulatory closure milestones.
- Partnered with internal audit and regulators to enhance transparency through high-impact dashboards.
- Supported rollout of a fraud risk framework and improved adoption through stakeholder training.
- Dates Noted Above
Senior Project Manager
Wells Fargo Bank, N.A.
01.2015 - 12.2018
- Implemented customer due diligence (CDD) application to support AML compliance.
- Established a project governance model that improved delivery speed and decision-making.
- Managed multimillion-dollar portfolios using SDLC and Agile methodologies.
- Dates Noted Above
Senior Project Manager
Duke Energy
06.2014 - 01.2015
- Led $15M merger integration; improved training, deployment, and cross-vendor coordination.
- Additional Experience Includes:
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
Senior Consultant
Carlisle & Gallagher
12.2013 - 06.2014
- Delivered enterprise-wide data integration with new governance frameworks.
- Additional Experience Includes:
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
Project Manager, Corporate Security
Wells Fargo Bank, N.A.
01.2013 - 04.2014
- Oversaw high-impact IT/security initiatives, reducing request cycle times by 20%.
- Additional Experience Includes:
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Senior Project Manager
Ingersoll Rand
04.2013 - 12.2013
- Managed global spin-off transition, impacting 7,500+ employees with 98% enrollment success.
- Additional Experience Includes:
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
Education
MBA -
Capella University
Bachelor Of Science - Business Administration
Capella University
Minneapolis, MN06.2010
Skills
- Microsoft Office 365
- Excel (Pivot Tables)
- Agile & Waterfall
- SDLC
- JIRA
- Confluence
- SharePoint
- Power BI
- ServiceNow
Certification
- Six Sigma Black Belt
- Professional Scrum Product Owner I
- Professional Scrum Master I
Timeline
Delivery Manager – Infrastructure Planning & Delivery (Healthcare IT)
Open Systems Technologies
11.2022 - Current
Business Risk & Control Officer
Wells Fargo Bank, N.A.
12.2021 - 10.2022
Business Initiatives Consultant
Wells Fargo Bank, N.A.
01.2019 - 12.2021
Senior Project Manager
Wells Fargo Bank, N.A.
01.2015 - 12.2018
Senior Project Manager
Duke Energy
06.2014 - 01.2015
Senior Consultant
Carlisle & Gallagher
12.2013 - 06.2014
Senior Project Manager
Ingersoll Rand
04.2013 - 12.2013
Project Manager, Corporate Security
Wells Fargo Bank, N.A.
01.2013 - 04.2014
Bachelor Of Science - Business Administration
Capella University
MBA -
Capella University
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