Dawn Calvo
Lexington,NC
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Ahold USA. Skilled in active listening and critical thinking, adept at resolving complex issues, leading to a significant increase in repeat business. Expert in CRM software and maintaining professionalism under pressure, consistently exceeding employer expectations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ahold USA
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed approximately 30 incoming calls, and emails per day from customers
Customer Service Representative
LaSalle Network
08.2022 - 02.2024
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed approximately 30 incoming calls, and emails per day from customers
Customer Service Representative
Shelba D Johnson Trucking
11.2021 - 03.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated across departments to resolve customer-related issues.
- Set appointments for deliveries and created the delivery manifests for the drivers.
- Managed approximately 30 incoming calls, and emails per day from customers
Sales Associate
Kimbrells Furniture
01.2018 - 11.2021
- Created great customer experiences with personalized sales support.
- Informed customers of promotions and special offers to increase sales.
- Delivered consistent service to develop customer base.
Helped customers navigate store, complete sales and process returns. - Built attractive displays and merchandised products.
- Supported team with receiving, pricing and merchandising.
- Adapted to changing priorities and unexpected situations with calm demeanor.
Education
High School Diploma -
High Point Central High School
High Point, NC06-1991
Skills
- Customer service
- Customer relations
- Problem resolution
- Computer proficiency
- Professional telephone demeanor
- Follow-up skills
- Call management
Timeline
Customer Service Representative
Ahold USA
02.2024 - Current
Customer Service Representative
LaSalle Network
08.2022 - 02.2024
Customer Service Representative
Shelba D Johnson Trucking
11.2021 - 03.2022
Sales Associate
Kimbrells Furniture
01.2018 - 11.2021
High School Diploma -
High Point Central High School
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