DaVonne Hamilton-Swan
CHARLOTTE
Summary
Detail-oriented Patient Access Coordinator with expertise in HIPAA compliance, patient registration, and appointment scheduling. Proven ability to enhance patient satisfaction through streamlined operations and effective communication.
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator
Atrium Healthcare
Charlotte, NC
04.2026 - Current
- Facilitated patient check-in processes, ensuring accurate data entry and compliance with healthcare regulations.
- Provided support in insurance verification procedures, enhancing understanding of coverage options for patients.
- Assisted in resolving patient inquiries regarding registration and billing, improving overall patient satisfaction.
- Collaborated with clinical staff to streamline communication regarding patient needs and service availability.
- Verified patient insurance eligibility and entered patient information into system.
Patient Care Coordinator
Medquest
Charlotte, NC
02.2025 - Current
- Coordinated patient appointments and managed schedules to enhance operational efficiency.
- Assisted patients with insurance verifications, ensuring accurate information for billing processes.
- Communicated effectively with healthcare providers and patients, fostering positive relationships and clear understanding of care plans.
- Monitored patient records for compliance and accuracy, improving documentation practices within the office.
- Managed patient records using electronic health record (EHR) systems, ensuring accuracy and confidentiality.
Scheduling Coordinator
The Blanchard Institute
Charlotte, NC
02.2025 - 03.2026
- Coordinated scheduling for multidisciplinary teams to optimize resource allocation and client services.
- Developed and maintained scheduling systems to enhance operational efficiency across departments.
- Streamlined appointment processes, reducing wait times and improving patient satisfaction scores.
- Collaborated with clinical staff to resolve scheduling conflicts and ensure seamless workflow continuity.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Patient Service Scheduler
Richmond Gastroenterology Associates
Richmond, VA
04.2024 - 02.2025
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Managed patient inquiries and resolved scheduling conflicts efficiently to enhance patient satisfaction.
- Ensured HIPAA compliance while handling sensitive patient data during scheduling activities.
- Managed ongoing relationships with referring physicians'' offices to facilitate efficient coordination of care for shared patients.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
Patient Scheduling Coordinator
Kaiser Permanente
REMOTE
01.2020 - 04.2024
- Coordinated patient appointments utilizing electronic scheduling systems to enhance operational efficiency.
- Streamlined appointment processes, reducing patient wait times and improving satisfaction ratings.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Coordinated surgery schedules with surgical teams to ensure optimal timing and resource allocation.
- Answered inbound phone calls for all specialties -within the network, scheduling appointments, and handling patient inquiries.
Health Information Specialist
Kaiser Permanente
Fairfax, VA
01.2018 - 01.2020
- Facilitated timely release of medical records in compliance with HIPAA regulations.
- Coordinated requests for patient information, ensuring accurate processing and documentation.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Handled phone calls from attorneys, insurance companies and patients.
- Generated cover letters, pre-payment notices and invoices to mail information to requestors.
- Completed certifications and notarization of documents for court and legal purposes.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
Education
Medical Coding And Billing -
University of Phoenix
Tempe, AZ05-2007
High School Diploma -
Meadowbrook High School
Chesterfield, VA 06-1995
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Healthcare
- Customer service
- Appointment scheduling
- Multitasking and organization
- Team leadership
- Verbal and written communication
- Electronic health records
- Registration and admissions
Timeline
Patient Access Coordinator
Atrium Healthcare
04.2026 - Current
Patient Care Coordinator
Medquest
02.2025 - Current
Scheduling Coordinator
The Blanchard Institute
02.2025 - 03.2026
Patient Service Scheduler
Richmond Gastroenterology Associates
04.2024 - 02.2025
Patient Scheduling Coordinator
Kaiser Permanente
01.2020 - 04.2024
Health Information Specialist
Kaiser Permanente
01.2018 - 01.2020
Medical Coding And Billing -
University of Phoenix
High School Diploma -
Meadowbrook High School