DAVONDA HOLLOWAY

Carolina Complete Health – Greensboro, NC | 08/2024 – Present

• Perform comprehensive LTSS assessments evaluating medical, behavioral, and functional needs, including ADLs and environmental risk factors
• Develop and implement individualized care plans to address barriers impacting health outcomes and independence
• Coordinate care across multidisciplinary teams to enhance service delivery and continuity of care
• Identify service gaps and initiate referrals to community resources, housing, and financial assistance programs
• Monitor member progress and modify care plans to ensure alignment with clinical, social, and utilization needs

• Provided individual and family therapy utilizing evidence-based modalities
• Conducted comprehensive clinical assessments and developed individualized treatment plans
• Maintained compliance with documentation standards and ensured continuity of care

• Deliver community-based care coordination services addressing social determinants of health for high-risk populations
• Facilitate ongoing member engagement and follow-ups to improve adherence to care plans and treatment goals
• Collaborate with interdisciplinary teams to support integrated care planning and service delivery
• Reduce care gaps by ensuring timely follow-up on referrals and addressing barriers to care access

• Managed complex behavioral health cases through assessment, care planning, and ongoing monitoring
• Applied evidence-based interventions including motivational interviewing and trauma-informed care
• Identified service gaps and implemented targeted strategies to improve patient engagement and outcomes

• Conducted psychosocial assessments to determine appropriate levels of care and medical necessity
• Coordinated discharge planning and post-care support services to ensure safe care transitions
• Collaborated with medical teams to improve patient outcomes and continuity of care

• Supervised clinical staff and ensured adherence to service standards and documentation requirements
• Provided clinical oversight, training, and performance evaluation to improve service delivery
• Led case consultations and supported treatment planning for complex cases