Caroline Davis
Belmont,NC
Summary
Motivated and detail-oriented recent graduate from Ave Maria University with a B.A. in Psychology and a minor in Communications. Demonstrated strong interpersonal and problem-solving skills through front-facing roles at Circle K and Holiday Inn Express & Suites. Experienced in delivering exceptional customer service in fast-paced environments. Technologically adept, with proficiency in Adobe programs—especially the Creative Suite and Premiere Pro—for graphic design and video editing. Eager to apply a blend of psychological insight, communication skills, and creative ability to a dynamic professional setting.
Overview
3
3
years of professional experience
Work History
Mailroom Worker
Ave Maria University
12.2023 - 05.2025
- Operated postage meters, mail sealers and labeling machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Upsold postal services like insurance and tracking.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Bookstore Sales Associate
Ave Maria University
09.2022 - 05.2025
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Established strong relationships with customers to encourage repeat business.
Customer Service Representative
Circle K
05.2024 - 08.2024
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Customer Service Representative
Circle K
05.2023 - 08.2023
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Front Desk Agent
Holiday Inn Express Hotel Suites
05.2022 - 08.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Bachelor of Arts - Psychology
Ave Maria University
Ave Maria, FL05-2025
Minor - Communications
Ave Maria University
Ave Maria, FL05-2025
Skills
- Customer Service & Communication
Strong verbal and written communication skills
Conflict resolution and problem-solving
Front desk and point-of-sale operations
Active listening and empathetic interaction
- Technology & Design
Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Video editing with Adobe Premiere Pro
Comfortable with digital content creation and visual design
- Workplace Skills
Time management and multitasking
Attention to detail
Team collaboration and reliability
Adaptable in fast-paced environments
Timeline
Customer Service Representative
Circle K
05.2024 - 08.2024
Mailroom Worker
Ave Maria University
12.2023 - 05.2025
Customer Service Representative
Circle K
05.2023 - 08.2023
Bookstore Sales Associate
Ave Maria University
09.2022 - 05.2025
Front Desk Agent
Holiday Inn Express Hotel Suites
05.2022 - 08.2022
Bachelor of Arts - Psychology
Ave Maria University
Minor - Communications
Ave Maria University
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