Davina Lee
Fayetteville
Summary
Skilled in emergency response and relationship management, I've excelled in high-stress roles at NC Dept. of Adult Corrections and Alorica, enhancing safety and customer loyalty. My expertise includes de-escalation and contraband seizure, achieving significant reductions in contraband incidents and fostering positive interactions.
Overview
10
10
years of professional experience
Work History
Correctional Officer
NC Dept. of Adult Corrections
05.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Truck Driver
Werner Enterprises
03.2022 - 05.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Customer Service Representative
Alorica
10.2016 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Walmart
07.2015 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Whiteville High School
Whiteville, NC06-2013
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Policy enforcement
- Search and seizure procedures
- Surveillance
- Contraband seizure
- Relationship building and management
- Stress tolerance
- Observation techniques
Accomplishments
- Promoted to Level III Corrections Officer after 2 years of employment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Timeline
Correctional Officer
NC Dept. of Adult Corrections
05.2023 - Current
Truck Driver
Werner Enterprises
03.2022 - 05.2023
Customer Service Representative
Alorica
10.2016 - 07.2017
Customer Service Representative
Walmart
07.2015 - 10.2016
High School Diploma -
Whiteville High School
Similar Profiles
Kenneth CobleKenneth Coble
Chief Probation Parole Officer at NC Dept. Of Public Safety - Adult CorrectionsChief Probation Parole Officer at NC Dept. Of Public Safety - Adult Corrections
James Smith, Jr.James Smith, Jr.
Electrical Supervisor I at NC Department of Adult CorrectionsElectrical Supervisor I at NC Department of Adult Corrections
Wanda JordanWanda Jordan
Chief Probation Parole Officer at NC Department of Adult CorrectionsChief Probation Parole Officer at NC Department of Adult Corrections