David Spurr
Holly Springs
Summary
Retail management professional with over 35 years of experience leading high-performing teams in operational and customer service roles. Expertise in managing large teams and driving efficiency in high-volume environments, consistently delivering exceptional guest experiences.
Overview
20
20
years of professional experience
Work History
Senior Operations Services Supervisor
First Citizens Bank
Chapel Hill
10.2022 - Current
- Manage performance and personnel functions that drive results that create value for the customer and meet financial expectations of the bank.
- Coordinated operational activities across multiple branches to ensure streamlined processes.
- Adhered to bank regulations, policies, and procedures to manage risk for customers and the financial institution.
- Executed general office tasks to enhance productivity and support operational goals.
- Collaborated with bank partners, managers, and team members to achieve business objectives.
- Initiate Conversations to uncover sales or referrals opportunities.
SR. TEAM LEAD/LOD
TARGET
06.2009 - Current
- I am in charge of 8 team members and responsible for all aspects of the food area.
- This includes receiving the dry and perishable trucks, working with DSD vendors, setting Planograms, ensuring food safety requirements are reached and that all out-of-stock issues are addressed on a daily basis.
- I also ran the front end where I was in charge of 40 team members and had to ensure that great customer service was being met at all times.
- I am also a Leader on Duty for Target. This means that I am in charge of the whole store.
- I make sure that all 100-plus team members are meeting their daily goals to make the store run smoothly and to deliver great customer service.
- Senior Team Leader over the consumables area of Target.
FLOAT SALES & SERVICE REPRESENTATIVE
First Citizens Bank
Chapel Hill
04.2020 - 10.2022
- Delivered customer service in a retail setting.
- Conducted cash transactions, managing amounts up to $100,000.
- I am also responsible for many operational financial maintenance on various client accounts.
- Identified client opportunities and referred them to the platform side of the bank.
- It is my responsibility to ensuring that each client is satisfied with any of their day-to-day banking transactions.
- Facilitated customer interactions to enhance service experience at a major regional bank.
CO-MANAGER
HARRIS TEETER
10.2006 - 05.2009
- Oversaw a team of 100-120 associates.
- Managed ordering and receiving processes, ensuring compliance with opening and closing guidelines.
- Coordinated documentation and completion of annual evaluations for associates on schedule.
- Maintained high standards for customer service and safety at all times.
- Supported overall store management to achieve operational success and enhance customer satisfaction.
Education
TEXTILE MANAGEMENT -
NORTH CAROLINA STATE UNIVERSITY
Raleigh, NC01-1985
HIGH SCHOOL DEGREE -
JF WEBB SR. HIGH
Oxford, NC06-1983
Skills
- Operational management
- Risk management
- Regulatory compliance
- Sales strategy
- Team leadership
- Customer service
Timeline
Senior Operations Services Supervisor
First Citizens Bank
10.2022 - Current
FLOAT SALES & SERVICE REPRESENTATIVE
First Citizens Bank
04.2020 - 10.2022
SR. TEAM LEAD/LOD
TARGET
06.2009 - Current
CO-MANAGER
HARRIS TEETER
10.2006 - 05.2009
TEXTILE MANAGEMENT -
NORTH CAROLINA STATE UNIVERSITY
HIGH SCHOOL DEGREE -
JF WEBB SR. HIGH