David Smitherman
Charlotte,NC
Summary
Experienced operations professional with a proven track record in operational management. Poised to optimize business performance by identifying and implementing process improvements. Fosters a collaborative environment to drive organizational success. Reliable team player, adaptable to changing circumstances, committed to achieving targeted results. Proficient in strategic planning and operational efficiency, ensuring streamlined operations and sustainable growth.
Overview
18
18
years of professional experience
Work History
Operations Manager
Indesco Inc
01.2015 - Current
- Highly skilled and results-driven Operations Manager with over 12 years of experience in overseeing and improving business operations
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Expertise in streamlining processes, driving efficiency, and leading teams to meet organizational goals
- Proven track record in cost control, supply chain management, and process optimization
- Adept at leveraging data and analytics to make informed decisions and implement operational improvements
- Strong communicator with excellent leadership and project management skills
- Directed initiatives to improve work environment, company culture or overall business strategy.
Inside/Outside Sales and Customer Service
Indesco Inc
01.2012 - Current
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Established new accounts through cold calling and personal visits to potential customers.
- Continuously manage customer orders, quote requests and any issues the customer may have all the way from the original phone call, fax or email, to an expeditious solution and follow up.
- Expert in part interchangeability through extensive knowledge of part breakdowns, schematics, and prints/drawings
- Work closely with mechanical engineers to provide direction in designing hydraulic and pneumatic systems through extensive knowledge of product implementation and specification based on needed application requirements.
Warehouse Manager
Indesco Inc
01.2007 - 01.2012
- Managed daily shipping and receiving for industrial manufacturing parts distributor
- Extensive knowledge of industrial machinery and specifically, common parts found on industrial machinery for wide range of customers with different industrial applications
- Negotiated contract terms and discounts with Logistics providers such as UPS, FedEx and LTL brokers as well as closely followed shipment schedules with these providers
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Education
Fluid Power Technology
Charlotte, North Carolina05.2013
High School Graduate - undefined
East Mecklenburg High School
Charlotte, North Carolina05.2002
Skills
- Operations management
- Warehouse management
- Sales management
- Inventory management
- Hiring and training
- Staff supervision
- Workflow coordination
- Financial tracking
- Customer service
- Planning and implementation
- Problem-solving
Timeline
Operations Manager
Indesco Inc
01.2015 - Current
Inside/Outside Sales and Customer Service
Indesco Inc
01.2012 - Current
Warehouse Manager
Indesco Inc
01.2007 - 01.2012
High School Graduate - undefined
East Mecklenburg High School
Fluid Power Technology
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