David Pollock
Archdale
Overview
1
1
Certification
25
25
years of professional experience
Work History
Service Advisor
Modern Automotive - Greensboro Infiniti
08.2023 - Current
- Day to day includes managing appointments, greeting customers, thoroughly inspecting vehicles, diagnosing problems, providing repair estimates, and delivering EXCEPTIONAL customer service!
- Greeted customers in service department, gathering essential customer and vehicle information for efficient service.
- Accurately document customers' vehicle information and concerns.
- Explain services, repairs, and maintenance to customers in terms they can understand.
- Provide detailed estimates on service and repair costs, ensuring transparency in turnaround times.
- Compute cost of replacement parts and labor to restore vehicle condition specified by customer.
- Ensure customer vehicles are serviced and repaired in a timely fashion.
- Follow up with customers on the status of their vehicle.
- Recommend products and services to customers.
- Resolved customer concerns promptly and professionally, enhancing overall customer satisfaction.
Guest Relations Representative
Grandover Resort & Spa
05.2023 - 08.2023
- Provide outstanding hospitality to all guests and visitors.
- Exceeded customer expectations by providing timely service, including taking orders, offering recommendations, and addressing queries.
- Operated phone and hotel systems to assist guests effectively.
- Collaborated with team members to resolve issues during shifts and communicated potential impacts to future operations.
- Coordinated and prioritized tasks to ensure efficient daily hotel operations.
Athletic Program Leader
City of Archdale--Archdale Parks and Recreation Department
Archdale
04.2022 - 05.2023
- Planned, organized, scheduled, supervised, promoted, and attended athletic events and leagues for youth and adults, enhancing community engagement.
- Supervise 1 full time employee, Athletic Assistant.
- Selects, instructs and trains officials, scorekeepers, and coaches in rules and procedures of various sports.
- Promoted athletic programs through writing news articles and developing program brochures, increasing program visibility.
- Maintained, tracked, and ordered equipment for athletic programs; evaluated programs and presented findings to Parks and Recreation Director for informed decision-making.
- Supervises summer day camp program and after-school program; instructs staff in games, arts and crafts, and other activities. Increased enrollment in summer day camp by 30% since 2016. Increased enrollment in after school by 50% since 2016.
- Plans and organizes social and instructional activities and programs for senior citizens by arranging meetings, trips, parties, and other activities. Introduced a 'senior seminar' program monthly with a guest speaker. Supervises all the group exercise classes.
- Plans and directs a variety of special recreation and social events; prepares estimates of cost for each event; identifies personnel, equipment, and other resources necessary.
- Assists Parks and Recreation Director in preparing annual budget for athletic programs.
- Manages operations in the Concession Stand through inventory, equipment, and part-time staff hiring, training, and scheduling.
- Held necessary certifications to operate concession stand safely.
- Instructs and trains staff in techniques, policies, and procedures.
- Supported parks and recreation staff in executing city-wide special events.
- Serves as a representative on the Parks and Recreation Advisory Board.
- Provide customer service for all programs.
Recreation Program Leader
City of Archdale--Archdale Parks and Recreation Department
Archdale
10.2016 - 04.2022
- Plans, organizes, schedules, supervises, promotes, and attends athletic events and leagues for youth and adults.
- Supervised one full-time employee, overseeing daily tasks and performance.
- Selects, instructs and trains officials, scorekeepers, and coaches in rules and procedures of various sports.
- Manages operations in the Concession Stand through inventory, equipment, and part-time staff hiring, training, and scheduling.
- Maintained all necessary certifications to ensure safe and compliant concession operations.
- Assists Parks and Recreation Director in preparing annual budget for athletic programs.
- Promoted athletic programs through writing news articles and developing program brochures, enhancing community awareness and participation.
- Maintained, tracked, and ordered equipment for athletic programs; evaluated programs and presented findings to Parks and Recreation Director to inform decision-making.
- Supported parks and recreation staff during city-wide special events.
- Serves as a representative on the Parks and Recreation Advisory Board.
- Plans and directs a variety of special recreation and social events; prepares estimates of cost for each event; identifies personnel, equipment, and other resources necessary.
- Instructs and trains staff in techniques, policies, and procedures.
- Planned and organized social and instructional activities for senior citizens, including meetings, trips, and parties; introduced monthly 'senior seminar' with guest speakers and supervised group exercise classes.
- Supervises summer day camp program and after-school program; instructs staff in games, arts and crafts, and other activities. Increased enrollment in summer day camp by 30% since 2016. Increased enrollment in after-school by 50% since 2016.
- Provide customer service for all programs.
Branch Director/ Vice President
YMCA of High Point
High Point
10.2005 - 03.2016
- Promoted to Vice President in January 2013 and supervised an additional 4 full time staff members. Previously supervised 4 full time YMCA professionals and 30-40 part time and seasonal staff members.
- Oversaw operations at Hartley Drive Family YMCA (80,000 sq ft, $2.4 million budget) and Grubb Family YMCA (34,000 sq ft, $850,000 budget), ensuring efficient resource management and program delivery.
- Developed grassroots programs as first Branch Director of Grubb Family YMCA, including Little League Baseball, Hillsville Softball, Guil-Rand Youth Soccer, Camp Speed Zone Summer Camp, and various special events, while successfully merging with existing organizations prior to facility construction.
- Served on the YMCA of High Point leadership team.
- Delivered exceptional customer service to enhance membership engagement at the YMCA.
- Responsible for board recruitment, board development, training, orientation, and engagement of each board of directors.
- DAXKO administrator (operation system for operations and accounting) for the YMCA of High Point.
- Managed local Little League Baseball program with 125 spring and 90 fall participants since 2009 and led challenge soccer program for Guil-Rand Youth Soccer Association starting in 2013.
- Managed collections of past due and returned payments within the branch.
Branch Director
Cleveland County YMCA--Boiling Springs Family YMCA
Boiling Springs
10.2001 - 10.2005
- Supervised youth programs (summer day camp, after school program, soccer, baseball, softball, basketball) and group exercise classes, enhancing community engagement and participation.
- Supervised 1 full time YMCA professional and 15 part time staff members.
- Assisted the CEO with the sustaining campaign and raised $20,000 for the the Boiling Springs branch.
- Partnered with Gardner Webb University to provide youth clinics in baseball and soccer for YMCA participants and worked with Boiling Springs Town Manager on community special events.
- Led Little League Baseball as president and facilitated increased participation in baseball and softball.
Education
Bachelor of Science - Sport Management, Concentration in Recreation
Western Carolina University
Cullowhee, NC12-1996
Certification
- YMCA, Principles & Practices, Volunteerism, Group Work, Board Development, Budget Training, Executive Director Institute, Fiscal Management, Supervision, Annual Campaign, Organizational Leader Certificate
- National Alliance of Youth Sport, Concussion Training, 2018
- CDL Class C Drivers License with a P endorsement
Accomplishments
- Responsible for assisting the CEO and Board of Directors in cultivating and fundraising for the $1.5 million in renovations to the facility and the addition of an outdoor splash pad at both the Hartley Drive and Grubb Family YMCA's.
- Grew membership by 12% since January 2013 with 3,813 membership units.
- Achieved a branch surplus in 2013, 2014, and 2015 at Hartley Drive YMCA and achieved a branch surplus in 2011, 2012, 2013, and 2014 at Grubb YMCA.
- Assisted the CEO and board of directors in fundraising of $3.9 million dollars towards the grand opening of a new 34,000 square foot facility that opened in 2010 and now has 1,640 membership units.
- Secured the donation of the Hillsville Civitan Softball Complex in September 2014.
- Bush Hill 5K run and walk has grown from 35 participants to 125 currently. Sponsorship of this race grew from $500 to $3000.
- Association of YMCA Professionals (AYP) YMCA Director of the year 2015.
- Cleveland County YMCA employee of the year 2006.
Volunteer And Civic Activities
- Trinity High School Booster Club, Board Member, 2016-Current
- Association of YMCA Professionals (AYP), 1999-2016
- Association of YMCA Professionals (AYP), Board Member, 2012-2016
- United Way of Greater High Point, Agency Leader, 2006-2016
- Guil Rand Youth Soccer Association (GRYSA), President, 2006-2015
- Boiling Springs Rotary Club, 2006-2010
- Archdale-Trinity Rotary Club, 2010-2014
- Archdale-Trinity Leadership, 2009
Timeline
Service Advisor
Modern Automotive - Greensboro Infiniti
08.2023 - Current
Guest Relations Representative
Grandover Resort & Spa
05.2023 - 08.2023
Athletic Program Leader
City of Archdale--Archdale Parks and Recreation Department
04.2022 - 05.2023
Recreation Program Leader
City of Archdale--Archdale Parks and Recreation Department
10.2016 - 04.2022
Branch Director/ Vice President
YMCA of High Point
10.2005 - 03.2016
Branch Director
Cleveland County YMCA--Boiling Springs Family YMCA
10.2001 - 10.2005
Bachelor of Science - Sport Management, Concentration in Recreation
Western Carolina University