Natural leader and dedicated team player. Experienced in overseeing operations of single and multi-faceted facilities. Passionate about the development and success of everyone, especially children.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Insurance Broker Manager
Sperity Financial LLC
06.2014 - Current
Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
Contributed to company growth through participation in industry events, conferences, and seminars promoting our services.
Hire new agents interested in a career in insurance.
Cross-trained new and existing employees to maximize team agility and performance.
Branch Manager
Wells Fargo Bank, N.A.
06.2006 - 11.2014
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Therapeutic Support Staff Member
Jordan's Counseling Services
03.2003 - 08.2007
Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
Conducted crisis intervention as needed to ensure the safety and stability of clients in high-risk situations.
Enhanced therapy outcomes by implementing evidence-based practices and personalized treatment plans.
Led group sessions focused on topics such as stress management, conflict resolution, or anger management to build essential life skills among participants.
Facilitated successful transitions from hospitalization or residential treatment back into the community for smoother reintegration into daily life routines.
Section Sergeant
US Army National Guard
02.1992 - 02.2002
Coordinated logistics support for mission-critical tasks, including transportation, supply chain management, and resource allocation.
Developed and enforced standard operating procedures to streamline processes and improve overall efficiency in the section.
Reinforced ethical decision-making among subordinates by setting a strong example of integrity, accountability, and respect for others.
Managed personnel records and maintained optimal staffing levels for efficient section operations.
Reinforced soldier morale by recognizing exceptional performance and addressing concerns in a timely manner.
Education
Bachelor of Arts - Business Management, Accounting
Strayer University
05.2019
Associate Degree - Network Administration & Information Systems
Customer Service Representative at GENWORTH FINANCIAL / AURORA FINANCIAL LLCCustomer Service Representative at GENWORTH FINANCIAL / AURORA FINANCIAL LLC