David Mcphatter
Raeford
Summary
Customer-oriented, strategic-thinking sales professional with over 16 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
23
23
years of professional experience
Work History
route driver
Ryder Transportation
Fayetteville
11.2025 - Current
- Operated delivery vehicles to transport goods efficiently across designated routes.
- Inspected vehicles daily for safety and compliance with company regulations.
- Loaded and unloaded cargo safely to prevent damage during transit.
- Maintained accurate delivery logs and documentation for all shipments.
- Adhered to traffic laws and company policies during daily operations.
- Utilized GPS systems for navigation and efficient route management.
- Delivered goods to customers in a timely and accurate manner.
- Maintained detailed logs of daily route activities, including stops, pickups, and drop-offs.
- Verified accuracy of invoices against delivery receipts.
- Moved materials blocking access to delivery areas.
RSA
Frito-Lay
Fayetteville
03.2023 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Organized and stocked shelves with merchandise for optimal customer access.
- Maintained inventory levels and assisted with product rotation procedures.
- Conducted regular checks on stock levels to prevent shortages or overstocking.
- Arranged merchandise in an attractive manner to promote sales.
Outreach Specialist
Cityblock Health care
Fayetteville
04.2022 - 06.2023
- Serve as the initial Cityblock connection to a prospective member
- Complete the intake and consent process for eligible members, and handoff to the Community Health Partner upon full enrollment
- Provide telephonic, written, digital and face to face outreach and engagement services for each eligible member. This also includes member events, group welcome events and community outreach events.
- Creatively locate and connect with members that we believe will benefit from the Cityblock care model
- Work collaboratively with your Outreach team to increase the number of monthly Cityblock member enrollments
- Leverage available data from our EHR platform, Commons to learn more about potential members and inform your outreach strategy
- Engage and foster trust quickly with members, acting as the face of Cityblock and the key point-of-contact to assist members prior to full enrollment
- Meet with members virtually and occasionally, as we grow, in homes, neighborhoods, and the Cityblock health hub; nearly all of your work is done in the field
- Work daily within Commons to collect data, organize information, track tasks, and communicate with staff, patients, and family members
Sales Representative
Conns
Fayetteville
10.2018 - 04.2022
- Performed customer needs assessments and suggested appropriate solutions that would solve their issues.
- Report building with customers at a professional level, so they would have a great sales experience.
- Maintaining proper record of customer contacts and sales
- Assisting management with pentagram to insure proper placement of current promotions
Sales Associate
Sprint
Fayetteville
09.2016 - 10.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers by finding needed phone items and checking inventory for items at other locations.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Independent Operator
Courier Express
Lumberton
01.2016 - 12.2016
- Maintained safe driving habits to protect property and general public on roadways.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Worked independently
- Maintained inventory, to insure that demand of supply was met
Logistics Specialist
K.A.W Logistics
Atlanta
01.2016 - 10.2016
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
- Conducted inventory checks and resolved discrepancies.
- Worked independently
Insurance Agent
Miracle insurance & financial Group
Raleigh
01.2010 - 01.2016
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
Independent Operator
Bimbo Bakeries USA
Hope Mills
02.2013 - 12.2015
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Received, checked-in and stocked merchandise throughout the warehouse, helped maintain warehouse inventory levels and assisted with orderliness and cleanliness of the warehouse.
- Independent operator of bread route
- Ordering and upselling products
Manager
Direct choice tv
Raeford
02.2010 - 11.2013
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
- Field manager of 3 agents
- Maintained advertisement cost
- Authorized dealer for Directv
Sales Agent
Trident Marketing
Southern Pines
01.2003 - 02.2009
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Union Pines High School
Cameron, NC06.1996
Skills
- Time management
- Planning and coordination
- Inventory management
- Customer service
- Security systems
- Freight operations
- Stockroom procedures
- Loss prevention
- Inventory tracking
- Cash handling accuracy
- Team player mentality
- Product Sales
- Data processing
- Data input
- Data entry
- Filing and data archiving
Timeline
route driver
Ryder Transportation
11.2025 - Current
RSA
Frito-Lay
03.2023 - 12.2025
Outreach Specialist
Cityblock Health care
04.2022 - 06.2023
Sales Representative
Conns
10.2018 - 04.2022
Sales Associate
Sprint
09.2016 - 10.2018
Independent Operator
Courier Express
01.2016 - 12.2016
Logistics Specialist
K.A.W Logistics
01.2016 - 10.2016
Independent Operator
Bimbo Bakeries USA
02.2013 - 12.2015
Manager
Direct choice tv
02.2010 - 11.2013
Insurance Agent
Miracle insurance & financial Group
01.2010 - 01.2016
Sales Agent
Trident Marketing
01.2003 - 02.2009
High School Diploma -
Union Pines High School