David May
ELIZABETH CITY
Summary
Dynamic Automotive Service Advisor with a proven track record at Lighthouse Automotive, excelling in customer relations and complaint handling. Skilled in providing accurate repair recommendations and managing warranty processing, enhancing customer satisfaction and loyalty. Recognized for effective communication and follow-up skills, ensuring seamless service experiences and fostering long-term client relationships.
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
Lighthouse Automotive
09.2024 - 10.2025
- Assisted customers in diagnosing automotive issues and recommending appropriate services.
- Coordinated service appointments, ensuring efficient scheduling and timely follow-ups.
- Communicated with technicians to relay customer concerns and ensure accurate service delivery.
- Maintained detailed records of customer interactions and service history in management software.
- Provided estimates for repairs and discussed service options with customers effectively.
- Resolved customer complaints promptly, enhancing overall satisfaction with services provided.
- Educated customers on routine maintenance needs to promote vehicle longevity and performance.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
Automotive Service Advisor
Carolina Chrysler
11.2023 - 09.2024
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
HVAC Estimator
B&M Contractors
06.2015 - 07.2023
- Prepared detailed cost estimates based on project specifications and material requirements.
- Analyzed blueprints and technical drawings to identify project scope and pricing factors.
- Collaborated with contractors to gather necessary information for accurate bidding processes.
- Utilized estimating software to streamline calculation processes and enhance efficiency.
- Reviewed bid proposals for compliance with company standards and client expectations.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Education
High School Diploma -
Herbert Hoover High School
GlendaleUnited States Army
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Repair recommendations
- Documentation
- Warranty processing
- Estimating costs
- Follow-up skills
- Parts ordering
- Appointment scheduling
- Listening skills
Timeline
Automotive Service Advisor
Lighthouse Automotive
09.2024 - 10.2025
Automotive Service Advisor
Carolina Chrysler
11.2023 - 09.2024
HVAC Estimator
B&M Contractors
06.2015 - 07.2023
High School Diploma -
Herbert Hoover High School
United States Army
Honorable Discharge, United States Army
Served proudly in the U.S. Army from 1996 to 2000.