Amanda Marinelli
Salisbury
Summary
Successful Management Professional with 10+ years experience in large scale Retail Environments. Implement cost control measures to ensure operations remain within company targets. Maximize bottom-line performance through P&I , merchandising , staff management , loss control and inventory management initiatives.
Overview
2026
2026
years of professional experience
Work History
Salesperson
Honda of Salisbury
Salisbury
10.2025 - Current
- Assisted customers in selecting vehicles based on needs and preferences.
- Demonstrated vehicle features and technology to enhance customer understanding.
- Processed sales transactions efficiently using dealership software systems.
- Collaborated with team members to achieve daily sales goals and targets.
- Maintained an organized display of vehicles on the sales lot.
- Addressed customer inquiries and resolved concerns promptly and professionally.
- Participated in training sessions to improve product knowledge and sales techniques.
- Followed up with customers post-sale to ensure satisfaction and build relationships.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Reduced process lags by training employees on best practices and protocols.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Posed as models for advertising, artistic creation and display of goods.
- Recruited, hired and trained new hires to optimize profitability.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Recognized security risks to properly handle situations.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Produced sales documents, finalized deals and filed records.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated deals and handled complaints or objections.
- Prepared and delivered appropriate presentations on products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Participated in trade shows and sales events to promote products.
- Generated new business opportunities through cold calling campaigns.
- Gathered data on competitors' pricing, products, and promotional activities.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Developed and implemented strategies to meet sales quotas.
- Monitored inventory levels and placed orders as needed.
- Collaborated with team members to develop effective sales plans.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Dream Maker
Ellis Jeweler’s
Concord
04.2024 - 09.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Co-Manager
Windsor Fashions
Concord
07.2023 - 08.2024
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supported retail associates to drive quality performance and experiences for guests.
- Maintained store staff by recruiting, orienting and training employees.
- Managed special store projects to improve store-wide processes and operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
Assistant Manager
Windsor Fashions
Concord
10.2022 - 07.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Created and managed budgets for travel, training and teambuilding activities.
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Realtor's Assistant
Realtor.com
Plymouth
01.2022 - 06.2022
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Coordinated listing photography sessions to present properties to general public.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
- Connected purchasing clients to appropriate personnel to simplify transactions.
- Maintained positive working relationship with fellow staff and management.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
Cashier Assistant
Ocean State Joblot
Falmouth
08.2007 - 03.2009
- Assisted with customer requests and answered questions to improve satisfaction.
- Interacted politely with customers to promote quality service during checkout.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Maintained financial records by counting cash and recording tips at end of shift.
- Handled merchandising and restocking needs for multiple checkout lanes.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Assisted customers by providing information and resolving complaints.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Offered customers carry-out service at completion of transaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customers' questions and provided information on store procedures or policies.
Assistant Manager
Weathervane
Hyannis
05.2006 - 05.2007
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Sales Associate
Bath & Body Works
Hyannis
08.2005 - 05.2006
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
Sales Associate
Abercrombie & Fitch
Hyannis
11.2004 - 05.2005
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
Salesman
Honda of Salisbury
Salisbury
Education
Certified Certificate - The Diamond Course
Diamond Council of America
Nashville, TN10-2024
Certified Certificate - Beginning Jewelry Sales
Diamond Council of America
Nashville, TN05-2024
Fashion Modeling
Barizon Modeling of Boston
Boston, MA12.2004
High School Diploma -
Upper Cape Cod Regional Technical School
Buzzards Bay, MA06.2004
Skills
- Product and Service Knowledge
- Sales Monitoring
- Training and Development
- Technical Proficiency
- Staff Training
- Problem Resolution
- Work Planning and Prioritization
- Scheduling and Coordinating
- Administration and Reporting
- Performance Tracking and Evaluation
- Project Planning
- Goal Setting
- Recruitment and Hiring
- Employee Development
- Employee Coaching and Motivation
- Team Building
- Budget Management
- Managing Operations and Efficiency
- Verbal and Written Communication
- Hiring and Training
- Retail Operations Management
- Business Development
- Inventory Management
- POS Software
- Exceeding Customer Expectations
- Operations Oversight
- Merchandising and Display
- Returns and Exchanges
- Budgeting and Forecasting
- Purchasing and Procurement
- Project Management
- Cost Analysis
- Marketing Program Management
- Time Management
- Market Research Analysis
- Team Recruiting and Hiring
- Marketing and Advertising
- Corporate Communication
- Public and Media Relations
- Social Media Strategy
- Customer Service
Timeline
Salesperson
Honda of Salisbury
10.2025 - Current
Dream Maker
Ellis Jeweler’s
04.2024 - 09.2025
Co-Manager
Windsor Fashions
07.2023 - 08.2024
Assistant Manager
Windsor Fashions
10.2022 - 07.2023
Realtor's Assistant
Realtor.com
01.2022 - 06.2022
Cashier Assistant
Ocean State Joblot
08.2007 - 03.2009
Assistant Manager
Weathervane
05.2006 - 05.2007
Sales Associate
Bath & Body Works
08.2005 - 05.2006
Sales Associate
Abercrombie & Fitch
11.2004 - 05.2005
Certified Certificate - The Diamond Course
Diamond Council of America
Certified Certificate - Beginning Jewelry Sales
Diamond Council of America
Fashion Modeling
Barizon Modeling of Boston
High School Diploma -
Upper Cape Cod Regional Technical School
Salesman
Honda of Salisbury