David Maniscalco
Indian Trail
Summary
Skilled Service Manager with a proven track record at Crane 1, adept at leading teams to complete projects with high-quality workmanship and ensuring customer satisfaction through personalized service. Excelled in problem-solving and team leadership, increasing repeat business through strong client relationships. Expert in coordinating efficient workflows and fostering trust, significantly enhancing customer loyalty.
Overview
31
31
years of professional experience
Work History
Service Manager
Crane 1
05.2022 - Current
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Service Manager
Hoist & Crane Systems
01.2006 - 05.2022
- Schedule service technicians for inspections and service calls.
- Quoted parts and repairs for inspection deficiencies.
- Assisted in the building and wiring of new equipment.
- Close jobs, costing, and identifying areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Technician
Hoist & Crane Systems
02.2003 - 01.2006
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Overhead crane inspections, onsite services, diagnose and repair overhead cranes.
Service Technician
General Crane
08.1993 - 02.2003
- Diagnosed and troubleshot problems, repairing, and restoring overhead cranes to peak performance.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed radio controls, VFD's replaced wheels, and assisted with overhead crane installations.
- Overhead crane inspector.
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manager
Crane 1
05.2022 - Current
Service Manager
Hoist & Crane Systems
01.2006 - 05.2022
Service Technician
Hoist & Crane Systems
02.2003 - 01.2006
Service Technician
General Crane
08.1993 - 02.2003
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