David Jensen
Shawboro
Summary
Proven leader and efficient problem-solver, adept in stress tolerance and structural firefighting, with a track record of enhancing customer satisfaction at Coinjock Marina & Restaurant. Skilled in first aid, fire safety, and maintaining high standards of service, I excel in fast-paced environments, significantly improving operational efficiency. Demonstrated ability to manage multiple tasks, ensuring positive outcomes and safety.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
Work History
Marina Store Associate
Coinjock Marina & Restaurant
03.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Taking reservations for incoming boats .
- Checking in boats and securing payment for dockage & fuel via Toast POS system.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
Firefighter/Lead Paramedic
Currituck County
04.2003 - 06.2023
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Provided training and remediation to employees as a Field Training Officer (FTO).
- Reviewed patient care reports for proper documentation & protocol adherence.
Owner/Operator
Dolphin Auto Glass
07.2002 - 12.2011
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Parts Counter Person
NAPA Auto Parts - Genuine Parts
01.2010 - 07.2011
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
Store Manager
Harmon Auto Glass
01.1996 - 04.2001
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed multiple locations
Education
New Horizons Vocational Center
Newport News, VACollege of The Albemarle
Elizabeth City, NC 09.2002 - 05.2003
High School Diploma -
York High School
Yorktown, VA06.1984
Skills
- Structural Firefighting
- First Aid Certified
- Fire Safety
- Stress tolerance and resilience
Affiliations
- Red Knights MC Club
Timeline
Marina Store Associate
Coinjock Marina & Restaurant
03.2024 - Current
Parts Counter Person
NAPA Auto Parts - Genuine Parts
01.2010 - 07.2011
Firefighter/Lead Paramedic
Currituck County
04.2003 - 06.2023
College of The Albemarle
09.2002 - 05.2003
Owner/Operator
Dolphin Auto Glass
07.2002 - 12.2011
Store Manager
Harmon Auto Glass
01.1996 - 04.2001
New Horizons Vocational Center
High School Diploma -
York High School
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