David Hayes
Durham
Summary
Dynamic professional with a strong background in customer service and technical support, honed at Hayes Dispatch LLC. Proven ability to resolve issues efficiently while maintaining high customer satisfaction. Detail-oriented and dependable, skilled in chemical handling and problem-solving, consistently delivering exceptional results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Car Detailer
Get Spiffy
Durham
04.2023 - 09.2025
- Provide high-quality vehicle detailing services, including interior and exterior cleaning.
- Ensure customer satisfaction by addressing specific requests and delivering exceptional results.
- Maintain tools and equipment to ensure safety and efficiency.
- Inspected interior and exterior for damages before detailing services.
- Applied wax, polish, and protective coatings to vehicle surfaces effectively.
- Managed inventory of cleaning supplies and materials for daily operations.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Followed safety protocols while using chemicals and equipment during detailing tasks.
Call Center Representative
Hayes Dispatch LLC
Durham
03.2024 - 07.2025
- Managed high volumes of inbound customer inquiries and service requests.
- Assisted customers with product information and troubleshooting technical issues.
- Resolved customer complaints promptly, ensuring a positive experience.
- Utilized call center software to log interactions and track customer satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Pest Control Technician / Bed Bug Specialist
Sustainable Pest Systems
Durham
09.2020 - 10.2022
- Work independently to assess and treat pest infestations in residential and commercial properties.
- Conduct property and building inspections to identify pest issues and determine treatment plans.
- Apply pesticides safely and in accordance with regulations and label instructions.
- Provide heat and chemical treatments for bed bug infestations, ensuring heaters are properly set up and monitored for 8-hour sessions.
- Maintain detailed records of treatments and educate customers on safety protocols.
- Educated clients on preventative measures and best practices for pest control.
- Maintained equipment and tools to ensure safe and efficient operations.
- Researched new pest control methods to improve service offerings and sustainability.
Barber
Flashlight Barbershop
Durham
06.2014 - 03.2020
- Provided professional hair cutting and styling services for a diverse clientele.
- Maintained cleanliness and hygiene standards for all equipment and the workspace.
- Built strong relationships with clients, ensuring repeat business and customer loyalty.
- Performed lock-up duties to secure the barbershop at the end of the day.
Maintenance Technician
Express Solutions
Durham
07.2010 - 06.2014
- Moved and set up furniture for residential properties.
- Cleaned and prepared vacant units for new tenants.
- Repaired apartment fixtures and appliances, including tubs, sinks, stoves, and refrigerators.
- Performed groundskeeping and maintained property appearance.
Education
IT Training -
MyComputerCareer
Durham, NC01.2026
Certificate - Tax Preparer
H&R Block Academy
Chadwick, IL10-2025
Barbers License - Barbering
ParkWest Barber School
Durham, NC08-2013
GED -
Durham Technical College
Durham, NC04-2012
Skills
- Excellent team player
- Technical support
- Team collaboration
- Communication skills
- Problem solving
- Customer service
- Power equipment operation
- Buffing and polishing
- Telephone etiquette
- Attention to detail
- Chemical handling
- Multitasking and organization
- Hand tools
- Sales techniques
- Strong willingness to learn
- Good customer-relations background
- Detail-oriented
- Dependable
Timeline
Call Center Representative
Hayes Dispatch LLC
03.2024 - 07.2025
Car Detailer
Get Spiffy
04.2023 - 09.2025
Pest Control Technician / Bed Bug Specialist
Sustainable Pest Systems
09.2020 - 10.2022
Barber
Flashlight Barbershop
06.2014 - 03.2020
Maintenance Technician
Express Solutions
07.2010 - 06.2014
IT Training -
MyComputerCareer
Certificate - Tax Preparer
H&R Block Academy
Barbers License - Barbering
ParkWest Barber School
GED -
Durham Technical College