Summary
Overview
Work History
Education
Skills
Timeline
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David Hayes

Durham

Summary

Dynamic professional with a strong background in customer service and technical support, honed at Hayes Dispatch LLC. Proven ability to resolve issues efficiently while maintaining high customer satisfaction. Detail-oriented and dependable, skilled in chemical handling and problem-solving, consistently delivering exceptional results in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Car Detailer

Get Spiffy
Durham
04.2023 - 09.2025
  • Provide high-quality vehicle detailing services, including interior and exterior cleaning.
  • Ensure customer satisfaction by addressing specific requests and delivering exceptional results.
  • Maintain tools and equipment to ensure safety and efficiency.
  • Inspected interior and exterior for damages before detailing services.
  • Applied wax, polish, and protective coatings to vehicle surfaces effectively.
  • Managed inventory of cleaning supplies and materials for daily operations.
  • Provided excellent customer service by addressing inquiries and concerns promptly.
  • Followed safety protocols while using chemicals and equipment during detailing tasks.

Call Center Representative

Hayes Dispatch LLC
Durham
03.2024 - 07.2025
  • Managed high volumes of inbound customer inquiries and service requests.
  • Assisted customers with product information and troubleshooting technical issues.
  • Resolved customer complaints promptly, ensuring a positive experience.
  • Utilized call center software to log interactions and track customer satisfaction.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Pest Control Technician / Bed Bug Specialist

Sustainable Pest Systems
Durham
09.2020 - 10.2022
  • Work independently to assess and treat pest infestations in residential and commercial properties.
  • Conduct property and building inspections to identify pest issues and determine treatment plans.
  • Apply pesticides safely and in accordance with regulations and label instructions.
  • Provide heat and chemical treatments for bed bug infestations, ensuring heaters are properly set up and monitored for 8-hour sessions.
  • Maintain detailed records of treatments and educate customers on safety protocols.

  • Educated clients on preventative measures and best practices for pest control.
  • Maintained equipment and tools to ensure safe and efficient operations.
  • Researched new pest control methods to improve service offerings and sustainability.

Barber

Flashlight Barbershop
Durham
06.2014 - 03.2020
  • Provided professional hair cutting and styling services for a diverse clientele.
  • Maintained cleanliness and hygiene standards for all equipment and the workspace.
  • Built strong relationships with clients, ensuring repeat business and customer loyalty.
  • Performed lock-up duties to secure the barbershop at the end of the day.

Maintenance Technician

Express Solutions
Durham
07.2010 - 06.2014
  • Moved and set up furniture for residential properties.
  • Cleaned and prepared vacant units for new tenants.
  • Repaired apartment fixtures and appliances, including tubs, sinks, stoves, and refrigerators.
  • Performed groundskeeping and maintained property appearance.

Education

IT Training -

MyComputerCareer
Durham, NC
01.2026

Certificate - Tax Preparer

H&R Block Academy
Chadwick, IL
10-2025

Barbers License - Barbering

ParkWest Barber School
Durham, NC
08-2013

GED -

Durham Technical College
Durham, NC
04-2012

Skills

  • Excellent team player
  • Technical support
  • Team collaboration
  • Communication skills
  • Problem solving
  • Customer service
  • Power equipment operation
  • Buffing and polishing
  • Telephone etiquette
  • Attention to detail
  • Chemical handling
  • Multitasking and organization
  • Hand tools
  • Sales techniques
  • Strong willingness to learn
  • Good customer-relations background
  • Detail-oriented
  • Dependable

Timeline

Call Center Representative

Hayes Dispatch LLC
03.2024 - 07.2025

Car Detailer

Get Spiffy
04.2023 - 09.2025

Pest Control Technician / Bed Bug Specialist

Sustainable Pest Systems
09.2020 - 10.2022

Barber

Flashlight Barbershop
06.2014 - 03.2020

Maintenance Technician

Express Solutions
07.2010 - 06.2014

IT Training -

MyComputerCareer

Certificate - Tax Preparer

H&R Block Academy

Barbers License - Barbering

ParkWest Barber School

GED -

Durham Technical College
David Hayes