Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
Work History
Master Locksmith
Charlotte Mecklenburg School System
12.2001 - Current
Maintained high-quality work standards while servicing locks in the district.
Delivered seamless key duplication services using precision machinery to ensure perfect matches every time.
Mentored junior locksmiths, sharing knowledge and expertise to foster their professional growth.
Ensured timely completion of projects by effectively managing schedules and resources.
Collaborated with fellow locksmiths on large-scale projects, ensuring comprehensive security solutions for clients.
Used key cutting machines to duplicate or cut new keys.
Installed new door hardware such as locks, plates, and closers
Repaired panic hardware on doors.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer complaints.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assisted in organizing and overseeing assignments to drive operational excellence.
Reviewed blueprints and hardware schedules for new schools and renovations.
Represented CMS in hardware meetings with construction managers, CMS project managers, and architects.
Safety representative for the Carpentry dept.
Maintenance Technician
Lat Purser & Associates
09.2000 - 11.2001
Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
Fostered a positive work environment through teamwork, collaboration, and maintaining an organized workspace.
Provided exceptional customer service while responding to work orders, resolving issues in a timely manner.
Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
Maintained accurate records of all maintenance activities, ensuring proper documentation for facility management review.
Worked quickly on emergency requests in order to minimize disruptions to operations.
Conducted routine assessments of plumbing systems to identify leaks or potential issues before they escalate into costly damages.
Ensured smooth operation of security systems including cameras, alarms, and access controls to maintain a secure environment within facilities.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Delivered prompt service to prioritize customer needs.
Followed up with customers about resolved issues to maintain high standards of customer service.
Assistant Construction Superintendent
R.J. Leeper Construction
03.1997 - 09.2000
Supported quality assurance efforts through thorough inspection of completed work before final sign-off from inspectors or clients.
Assisted in achieving project milestones through close supervision of on-site activities and effective communication with team members.
Improved site safety by conducting regular inspections, identifying hazards, and implementing corrective actions.
Collaborated with the superintendent to develop comprehensive plans for each phase of construction, ensuring smooth transitions between stages.
Ensured compliance with local building codes and regulations through diligent attention to detail during inspections and adherence to permit requirements.
Reduced construction delays by proactively addressing potential issues and providing solutions for unforeseen challenges.
Enhanced project efficiency by coordinating with subcontractors, architects, and engineers to ensure timely completion of tasks.
Enhanced team morale by recognizing individual achievements, promoting collaboration among crew members, and creating an inclusive work environment.
Aided in the resolution of conflicts among subcontractors or other parties involved in the project, fostering a cooperative work environment.
Maintained a clean and organized job site by enforcing safety standards, waste disposal procedures, and housekeeping practices.
Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
Monitored construction sites for compliance with safety regulations and adherence to standards.
Assisted in organizing and overseeing assignments to drive operational excellence.
Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees.
Education
No Degree - Business
Gannon University
Erie, PA
Skills
Team leadership
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Project management
Staff development
Product management
Work prioritization
Computer skills
MS office
Problem-solving aptitude
Timeline
Master Locksmith
Charlotte Mecklenburg School System
12.2001 - Current
Maintenance Technician
Lat Purser & Associates
09.2000 - 11.2001
Assistant Construction Superintendent
R.J. Leeper Construction
03.1997 - 09.2000
No Degree - Business
Gannon University
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