Summary
Overview
Work History
Education
Skills
Certification
Timeline
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DASJAH MITCHELL

Greenville

Summary

Results-driven professional known for exceptional productivity and efficiency in managing tasks. Specialize in talent acquisition, employee relations, and compliance management. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive workplace environment. Embrace challenges with resilience and strategic thinking to support organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Licensed Customer Service Representative

Everisepc
Greenville
08.2024 - 08.2025
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements, or riders available upon request.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Attended continuing education courses and workshops to gain additional knowledge in the insurance industry.

Corrections Officer

Deerfield Correctional Center
Capron
05.2023 - 07.2024
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Transported inmates to court, doctor appointments and work sites.

Licensed Sales Agent

TTEC
Greenville
03.2022 - 04.2023
  • Increased client satisfaction by providing personalized insurance consultations and recommendations.
  • Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
  • Managed existing accounts with a high level of professionalism, addressing any concerns or changes in coverage as needed.
  • Processed applications for new or renewal policies accurately and timely.

Correctional Officer III

Bertie Correctional Institution
Windsor
12.2019 - 07.2021
  • Performed general security duties to prevent escape, disorder, rule infractions, and harm to inmates, visitors, and staff.
  • Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
  • Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
  • Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.

Office Assistant

North Carolina Central University
Durham
09.2016 - 05.2019
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Computed, recorded and proofread data or reports.

Cashier

Just Save Foods
Murfreesboro
08.2015 - 04.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Verified customer age requirement for alcohol or tobacco purchases.

Education

M.D. - Human Resource Generalist

Strayer University
Raleigh, NC
03-2026

Bachelor of Arts - Mass Communication

North Carolina Central University
Durham, NC
05.2019

High School Diploma -

Hertford County High School
Ahoskie, NC
06.2016

Skills

  • Effective communication
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Data analysis
  • Effective planning
  • Administrative support
  • Staff education and training
  • Talent acquisition
  • Benefits administration
  • Regulatory compliance

Certification

  • Notary Public License, NC Secretary of State, July 2021-Current
  • Property and Casualty License, NC Department of Insurance, July 2021-Current
  • Life and Health Insurance License, NC Department of Insurance, August 2021-Current
  • Medicare Supplement and Long-Term Care, NC Department of Insurance, May 2022-Current
  • Certified Freight Dispatcher, August 2025-Current

Timeline

Licensed Customer Service Representative

Everisepc
08.2024 - 08.2025

Corrections Officer

Deerfield Correctional Center
05.2023 - 07.2024

Licensed Sales Agent

TTEC
03.2022 - 04.2023

Correctional Officer III

Bertie Correctional Institution
12.2019 - 07.2021

Office Assistant

North Carolina Central University
09.2016 - 05.2019

Cashier

Just Save Foods
08.2015 - 04.2017

M.D. - Human Resource Generalist

Strayer University

Bachelor of Arts - Mass Communication

North Carolina Central University

High School Diploma -

Hertford County High School

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DASJAH MITCHELL