Dashone Dickens
Wilson
Summary
Dynamic and customer-focused professional with extensive experience at Piggly Wiggly Supermarket. Proven expertise in cash handling and exceptional problem-solving skills, consistently enhancing customer satisfaction. Recognized for promoting loyalty programs and collaborating effectively with team members to streamline operations and improve service quality. Committed to maintaining a clean and safe shopping environment.
Overview
1
1
year of professional experience
Work History
Cashier Assistant
Piggly Wiggly Supermarket
07.2024 - Current
- Assisted customers with transactions, ensuring smooth and efficient checkout experiences.
- Maintained cleanliness and organization of cashier area to enhance operational efficiency.
- Supported inventory management by restocking items on shelves as needed.
- Processed cash, credit, and debit transactions accurately to minimize errors.
- Engaged with customers to address inquiries and provide product information.
- Collaborated with team members to optimize workflow during peak hours.
- Learned store policies and procedures to deliver accurate service consistently.
- Adapted quickly to new systems and technologies for transaction processing efficiency.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Enhanced store security by identifying and reporting suspicious activities.
- Provided feedback to management on customer needs and operational improvements.
- Maintained clean and organized checkout area, contributing to positive shopping environment.
- Improved team morale, leading by example and supporting coworkers during peak hours.
- Ensured compliance with health and safety regulations, creating safe shopping environment.
- Resolved customer complaints with patience and professionalism, maintaining store reputation.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Ralph L Fike High School
500 Harrison Drive North, Wilson, NC 2789306-2026
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Basic math
- Store cleaning
- Cash handling expertise
- Cash handling
Timeline
Cashier Assistant
Piggly Wiggly Supermarket
07.2024 - Current
High School Diploma -
Ralph L Fike High School