SHAWN VINICIO
Charlotte
Summary
Pest management technician with expertise in CRM management and customer service. Demonstrated success in enhancing service continuity through effective scheduling and communication. Proficient in documentation and compliance support, ensuring operational excellence and strong client relationships. Recognized for maintaining accurate records and efficiently prioritizing tasks.
Overview
7
7
years of professional experience
Work History
Pest Management Technician
Terminix
04.2025 - Current
- Manage daily route schedules and customer appointments, confirming timing and updating changes to ensure service continuity.
- Entered detailed service notes and maintained accurate customer records in CRM, facilitating effective reporting and follow-up.
- Communicated with customers on appointment confirmations, service updates, and next-step recommendations to ensure clarity and satisfaction.
- Maintained documentation in accordance with company procedures and compliance requirements, ensuring operational integrity.
Business Sales Agent
Spectrum
01.2023 - 03.2025
- Updated CRM records with customer details, call notes, next steps, and follow-up schedules to ensure accuracy of sales pipelines.
- Coordinated customer callbacks and appointments, tracking progress to enhance service timeliness and resolution effectiveness.
- Prepared quotes and customer documentation; ensured accuracy and completeness of records and submissions.
- Resolved customer inquiries by phone and routed escalations, ensuring professionalism and satisfaction in customer interactions.
Passenger Service Agent
G2 Secure Staff
12.2021 - 01.2023
- Delivered front-line administrative and customer support for check-in, documentation review, and information assistance, ensuring positive passenger experiences.
- Maintained operational logs and daily reports while ensuring compliance with airline and security standards.
- Facilitated coordination with internal teams to ensure smooth operations during high volume and time-sensitive situations.
Manager
Sky Zone
01.2019 - 01.2020
- Managed front desk operations, facilitated customer check-in, resolved issues, maintained administrative paperwork.
- Created staff schedules, coordinated shift coverage, ensured payroll/timekeeping accuracy.
- Supported safety documentation, enhanced team communication, generated daily operational reports.
Education
B.S. - Project Management
University of North Carolina at Charlotte
01-2027
Skills
- Pest Control Documentation
- Field Service Coordination
- Client support
- Regulatory Compliance
- Service Task Management
- Inspection Reporting
- Service Appointment Management
- Service Record Management
- Operational Support
- Customer Interaction Tracking
- Documentation
- Microsoft Office
- Effective communication
- Professional communication
- Verbal communication
- Time management
- Client Relations
Websites
Timeline
Pest Management Technician
Terminix
04.2025 - Current
Business Sales Agent
Spectrum
01.2023 - 03.2025
Passenger Service Agent
G2 Secure Staff
12.2021 - 01.2023
Manager
Sky Zone
01.2019 - 01.2020
B.S. - Project Management
University of North Carolina at Charlotte