Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dashaun Thompson

Fayetteville

Summary

My education and skills that I have acquired from previous employers are what makes me good asset to any potential employer. I am authorized to work for any employer here in the United States.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Skybridge Americas
05.2023 - 03.2025
  • Maintained knowledge of product features and updates, enabling effective communication of value propositions to customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative (Remote)

Everise
02.2021 - 03.2023
  • Provide basic technical support, troubleshoot issues, and escalate complex problems as needed. Knowing our products inside and out so that you can answer questions.
  • Providing feedback on the efficiency of the customer service process. Identify customer inquiry trends and provide feedback for process improvement.
  • Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company. Assist customers with order processing, shipment tracking, and returns or exchanges.

Education

Bachelor's degree - Criminal Justice

Fayetteville State University
Fayetteville, NC
12-2025

Associate's degree - Criminal Justice

Fayetteville Technical Community College
Fayetteville, NC
06.2019

High school diploma - undefined

Douglas Byrd High School
Fayetteville, NC
02.2012

Skills

  • English
  • Time management
  • Word document
  • Active listening
  • Processing transactions
  • Communication skills
  • Credit card Fraud
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Payment processing
  • Call management

Certification

OSHA Forklift Operator

Timeline

Customer Service Representative

Skybridge Americas
05.2023 - 03.2025

Customer Service Representative (Remote)

Everise
02.2021 - 03.2023

Associate's degree - Criminal Justice

Fayetteville Technical Community College

High school diploma - undefined

Douglas Byrd High School

Bachelor's degree - Criminal Justice

Fayetteville State University

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Dashaun Thompson