Darryl Johnson
Wake Forest,NC
Summary
Dynamic logistics professional with extensive experience at USPS, excelling in problem-solving and team leadership. Proven track record in optimizing delivery schedules and enhancing service efficiency through strategic vendor relationships. Skilled in logistics analysis and customer service, implementing process improvements that significantly reduced shipping errors and improved workflow.
Well-qualified professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
31
31
years of professional experience
Work History
Mailing Logistics Coordinator
USPS, United States Postal Service
08.2012 - 04.2024
- Coordinated transportation logistics to optimize delivery schedules and reduce operational delays.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment of supplies.
- Developed and maintained relationships with vendors to streamline procurement and enhance service efficiency.
- Implemented process improvements that reduced shipping errors and increased overall workflow efficiency.
- Oversaw compliance with regulatory requirements, ensuring adherence to USPS standards in all logistics operations.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Mail Handler
USPS, United States Postal Service
04.1993 - 07.2012
- Operated sorting equipment to efficiently process incoming and outgoing mail
- Ensured accurate tracking of packages through electronic scanning systems
- Coordinated with team members to maintain workflow efficiency during peak periods
- Trained new staff on safety procedures and operational protocols
- Resolved customer inquiries regarding mail status and delivery issues
- Served as Team Leader for group of ten mail handlers
- Maintained cleanliness and organization within the mail handling area
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
Education
Bachelor of Science - Public Relations
Virginia Commonwealth University
Richmond, VASkills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Team building
- Communication
- Training and leadership
- Critical thinking
- Procurement tracking
Timeline
Mailing Logistics Coordinator
USPS, United States Postal Service
08.2012 - 04.2024
Mail Handler
USPS, United States Postal Service
04.1993 - 07.2012
Bachelor of Science - Public Relations
Virginia Commonwealth University