Darryl Allen
Raleigh,NC
Summary
Versatile Data Analyst/Consultant with expertise in navigating complex data management tasks and implementing process improvements. Demonstrates strong problem-solving abilities and a proactive approach to quality assurance. Skilled in effective communication, process documentation, and delivering exceptional customer service. Committed to continuous learning and enhancing team efficiency through self-directed development and innovative solutions.
Overview
5
5
years of professional experience
Work History
Data Consultant
North Carolina Rate Bureau
Raleigh, NC
07.2022 - Current
- Problem-Solving and Analysis: Demonstrated strong analytical skills by interpreting WCIO specifications, NC stat plan, and rate filings, and providing accurate information and solutions in response to complex queries.
- Team Collaboration: Contributed to team success by fostering open communication, sharing knowledge, and participating in collaborative problem-solving efforts, including creation and implementation of the Cherwell roundtable.
- Customer Service Excellence: Maintained a high standard of professional communication and service, ensuring clear and effective dialogue with customers and colleagues, and consistently meeting or exceeding performance expectations.
- Testing and Quality Assurance: Conducted thorough testing of Spectrum 5.0 and WITS tickets, including completing the testing tracker for the R30 release, ensuring the accuracy and functionality of updates and releases.
- Communication and Liaison: Acted as the primary point of contact for accounting inquiries, communicated effectively between departments, and resolved issues related to Cherwell ticketing and customer interactions.
- Knowledge Expansion: Engaged in self-directed learning and attended cross-departmental trainings and roundtables to enhance knowledge and address untrained areas, contributing to a broader skill set.
Property & Casualty Case Management Associate
PolicyGenius
Durham, NC
08.2021 - 03.2022
- Participated in numerous team projects that require identifying trends, recording findings, providing constructive feedback and testing new products
- Quoted and prepared relevant insurance quote recommendations from 30+ carriers for clients to evaluate
- Conducted cross functional communication between Customer Sales and Customer Success Associates to ensure quality service.
Personal Lines Underwriter
North Carolina Farm Bureau
Raleigh, NC
01.2020 - 08.2021
- Serviced the book of business for 30 agents and 6 agency managers for over 44,000 policy holders
- Collaborated with supervisors, managers, the operations unit, the claims unit and customer service representatives to resolve coverage complications
- Responsible for meeting cancellation deadlines, determining and identifying present or future risks and evaluating loss ratios for hundreds of policies.
Summer Intern
North Carolina Rate Bureau
Raleigh, NC
05.2019 - 08.2019
- Analyzed, approved and rejected assigned risk applications, policies and information sensitive documents.
- Collaborated with upper level staff to conduct research, assist and provide feedback with ongoing projects.
- Furnished enhancements for current systems in place to improve efficiency by offering solutions that software could include to better match applicants.
Education
Bachelor of Science - Insurance And Risk Management
East Carolina University
Greenville, NC12.2019
Instituto De Español
La Paz, BoliviaSkills
- Data Management & Analysis
- Self-learning & Adaptability
- Effective Communication
- Process Improvement
- Customer Service Excellence
- Time Management
- Problem-solving aptitude
- Truist Emerging Leadership Certification
Awards
- Contributor to two white papers and two webinars on emerging risks for Verisk/ ISO, October 2019
- Gamma Iota Sigma (Beta Theta Chapter) Active Member, August 2017 - December 2019
- Worked security detail for a formal 4th of July event alongside representatives of the United States Embassy and Bolivian government, July 2017
Timeline
Data Consultant
North Carolina Rate Bureau
07.2022 - Current
Property & Casualty Case Management Associate
PolicyGenius
08.2021 - 03.2022
Personal Lines Underwriter
North Carolina Farm Bureau
01.2020 - 08.2021
Summer Intern
North Carolina Rate Bureau
05.2019 - 08.2019
Bachelor of Science - Insurance And Risk Management
East Carolina University
Instituto De Español