Darren Turner
Sanford,NC
Summary
Outgoing and hardworking service-focused Customer Service Representative with excellent communication and customer service skills. Who understands how to control calls, actively listen, problem solve, and maintain in keeping a professional demeanor as I perform excellent customer support. Devoted to bringing quality customer service to solve the customer wants and needs in a timely and more efficient manner
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Everise
11.2022 - 10.2024
- Worked with Wellcare Medicaid, and serviced customer Health Insurance policies.
- Referred customers to appropriate departments or personnel to swiftly resolve customer issues.
- Followed scripts to maintain good call control and used Central point articles to tackle customer inquiries.
- Calmly dealt with irate customers by offering constructive solutions in a professional manner.
- Documented customer interactions by taking precise notes in my Scratchpad and actively listening to customer concerns.
- Handled 20 - 40 Inbound calls daily to properly tackle customer issues and to provide excellent customer service.
Customer Service Representative
Apex Systems
11.2021 - 09.2022
- Handled 50+ outbound and inbound calls daily, providing excellent customer service, driving customer satisfaction and retention.
- Assisted claimants with unemployment issue determinations through gathering relevant information and completing questionnaires..
- Adhered to first-call resolution and directed claimants to relevant departments or escalate to management when needed to resolve inquiries.
- Actively listening and showing empathy to provide excellent customer service and outcomes, contributing to an overall positive customer experience.
Customer Service Representative
Teleperformance
07.2019 - 08.2021
- 60-100 interactions daily including inbound and outbound, while maintaining accurate records of customer interactions and feedback in the CRM system.
- Provided exceptional customer support through various channels (phone, email, chat), effectively resolving inquiries and issues with a high level of professionalism and efficiency.
- Facilitated effective connections between patients and healthcare providers, ensuring timely access to services and enhancing overall patient satisfaction.
- Collaborated with cross-functional teams to address complex customer issues, ensuring timely resolution and a seamless customer experience
Education
High School Diploma -
Richard Millburn Academy
Killeen, TX10.2019
Skills
- Adaptability
- Analytical skills
- Collaboration and teamwork
- Communication skills
- CRM system management
- Customer Satisfaction
- Critical Thinking
- Call Control
- Complex Problem-solving
- Relationship building
- Multitasking
- Time management
Timeline
Customer Service Representative
Everise
11.2022 - 10.2024
Customer Service Representative
Apex Systems
11.2021 - 09.2022
Customer Service Representative
Teleperformance
07.2019 - 08.2021
High School Diploma -
Richard Millburn Academy
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