Over (10+) years of being passionate about delivering great customer service experience while sincerely caring about each customer and teammates individually with the focus of working in a warm and friendly environment while being knowledgeable and enthusiastic with customers by answering questions and offering suggestions.
Overview
13
13
years of professional experience
Work History
Patient Care Advocate
Elevance Health
Winston-Salem, NC
11.2023 - Current
Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
Resolved problems with communication and billing to foster seamless services.
Customer Service Representative
Elevance Health
Winston-Salem, NC
06.2023 - Current
Actively listening to customer concerns, understanding customer needs, maintaining a positive and professional demeanor, adapting to different situations, de-escalating calls.
Cashier-Food Expeditor/Server
Morrison Health Company
Clemmons, NC
06.2017 - Current
Greeted customers upon entrance and handled all cash and credit transactions
Assisted customers over the phone regarding take out order
Preparing food items
Relay orders to the bar and kitchen by quickly and accurately recording customers selections and keying them into the register
Communicated clearly and positively with co-workers and management
Ensure high levels of customer satisfaction through excellent sales service
Assessing customers’ needs and helping with product information
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
Displayed enthusiasm and knowledge about the restaurant’s menu and products
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
Consistently provide professional, friendly, and engaging service
Resolve customers ‘complaints quickly and efficiently
Verify cash drawer against the day’s receipts
Health Concierge
Aetna
High Point, NC
02.2015 - 06.2017
Provided enrollment assistance to families on variety of health-related programs and other support services
Provided eligibility screening and enrollment assistance for the uninsured and underinsured patients
Assisted customers with wide variety of benefit questions and plan features via information accessed through the computer
Reviewed the employee’s account and answered questions within the parameters of the client’s policies and procedures
Screened all uninsured people for any private health insurance coverage and if none, then work to obtain eligibility for entitlement programs
Sales Associates/Key Holder
Five Below
Winston Salem, NC
03.2015 - 01.2017
Ensure high levels of customer satisfaction through excellent sales service
Assessing customers’ needs and providing assistance and information on product features
Welcoming customers to the store and answering their queries
Manage sales floor and drives retail by addressing customer’s concerns, coaching employees, and mitigating product loss in the absence of store management
Ensure that daily merchandising flexing process, daily replenishment process, and store cleanliness standards are properly executed when opening or closing
Ensure that registers are properly opened and closed, doors are opened and locked and alarms are set correctly
Dietary Aide
Trinity Elms Assisted Living
Winston Salem, NC
05.2012 - 01.2014
Understanding of all regulations (local, state, and federal) which affect dietary including, but not limited to, patient care, sanitation, labor, fire, safety, and disaster and complies to these regulations
Prepares cold food items, including salads, sandwiches, platters, desserts, nourishments, snacks, and special items as necessary
Must demonstrate qualities of being a self-starter and be able to make independent decisions when necessary
Uses good judgment in conserving supplies, preventing food waste, and conserving utilities
Assists in receiving and storing food and supplies to prevent waste and assure quality products
Responsible for scraping, stacking, washing, and sanitizing dishes, flatware, utensils, pots/pans, and for removing broken and chipped dishes and glassware from use
Properly transports and stores dishes, flatware, utensils, pots/pans, Responsible for having enough clean and sanitized dishes, flatware, utensils, pots/pans, to meet time schedule for meal preparation and service
Cleans and sanitizes the dish machine and dish room
Assists cook, if needed, in preparing and serving foods for all diets, including therapeutic diets, according to planned menus, using proper portions and special diet items
Sets up trays for service, sorts of diet cards and/or selective menus
Education
High School Diploma -
Mount Tabor High School
Winston- Salem, NC
06.2011
Skills
Multitasking
Patient care
First aid and safety
Organizational skills
HIPAA compliance
Verbal and written communication
Timeline
Patient Care Advocate
Elevance Health
11.2023 - Current
Customer Service Representative
Elevance Health
06.2023 - Current
Cashier-Food Expeditor/Server
Morrison Health Company
06.2017 - Current
Sales Associates/Key Holder
Five Below
03.2015 - 01.2017
Health Concierge
Aetna
02.2015 - 06.2017
Dietary Aide
Trinity Elms Assisted Living
05.2012 - 01.2014
High School Diploma -
Mount Tabor High School
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