Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darnese Black

Kernersville

Summary

Over (10+) years of being passionate about delivering great customer service experience while sincerely caring about each customer and teammates individually with the focus of working in a warm and friendly environment while being knowledgeable and enthusiastic with customers by answering questions and offering suggestions.

Overview

13
13
years of professional experience

Work History

Patient Care Advocate

Elevance Health
Winston-Salem, NC
11.2023 - Current
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
  • Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
  • Resolved problems with communication and billing to foster seamless services.

Customer Service Representative

Elevance Health
Winston-Salem, NC
06.2023 - Current

Actively listening to customer concerns, understanding customer needs, maintaining a positive and professional demeanor, adapting to different situations, de-escalating calls.

Cashier-Food Expeditor/Server

Morrison Health Company
Clemmons, NC
06.2017 - Current
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Assisted customers over the phone regarding take out order
  • Preparing food items
  • Relay orders to the bar and kitchen by quickly and accurately recording customers selections and keying them into the register
  • Communicated clearly and positively with co-workers and management
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assessing customers’ needs and helping with product information
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
  • Displayed enthusiasm and knowledge about the restaurant’s menu and products
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Consistently provide professional, friendly, and engaging service
  • Resolve customers ‘complaints quickly and efficiently
  • Verify cash drawer against the day’s receipts

Health Concierge

Aetna
High Point, NC
02.2015 - 06.2017
  • Provided enrollment assistance to families on variety of health-related programs and other support services
  • Provided eligibility screening and enrollment assistance for the uninsured and underinsured patients
  • Assisted customers with wide variety of benefit questions and plan features via information accessed through the computer
  • Reviewed the employee’s account and answered questions within the parameters of the client’s policies and procedures
  • Screened all uninsured people for any private health insurance coverage and if none, then work to obtain eligibility for entitlement programs

Sales Associates/Key Holder

Five Below
Winston Salem, NC
03.2015 - 01.2017
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assessing customers’ needs and providing assistance and information on product features
  • Welcoming customers to the store and answering their queries
  • Manage sales floor and drives retail by addressing customer’s concerns, coaching employees, and mitigating product loss in the absence of store management
  • Ensure that daily merchandising flexing process, daily replenishment process, and store cleanliness standards are properly executed when opening or closing
  • Ensure that registers are properly opened and closed, doors are opened and locked and alarms are set correctly

Dietary Aide

Trinity Elms Assisted Living
Winston Salem, NC
05.2012 - 01.2014
  • Understanding of all regulations (local, state, and federal) which affect dietary including, but not limited to, patient care, sanitation, labor, fire, safety, and disaster and complies to these regulations
  • Prepares cold food items, including salads, sandwiches, platters, desserts, nourishments, snacks, and special items as necessary
  • Must demonstrate qualities of being a self-starter and be able to make independent decisions when necessary
  • Uses good judgment in conserving supplies, preventing food waste, and conserving utilities
  • Assists in receiving and storing food and supplies to prevent waste and assure quality products
  • Responsible for scraping, stacking, washing, and sanitizing dishes, flatware, utensils, pots/pans, and for removing broken and chipped dishes and glassware from use
  • Properly transports and stores dishes, flatware, utensils, pots/pans, Responsible for having enough clean and sanitized dishes, flatware, utensils, pots/pans, to meet time schedule for meal preparation and service
  • Cleans and sanitizes the dish machine and dish room
  • Assists cook, if needed, in preparing and serving foods for all diets, including therapeutic diets, according to planned menus, using proper portions and special diet items
  • Sets up trays for service, sorts of diet cards and/or selective menus

Education

High School Diploma -

Mount Tabor High School
Winston- Salem, NC
06.2011

Skills

  • Multitasking
  • Patient care
  • First aid and safety
  • Organizational skills
  • HIPAA compliance
  • Verbal and written communication

Timeline

Patient Care Advocate

Elevance Health
11.2023 - Current

Customer Service Representative

Elevance Health
06.2023 - Current

Cashier-Food Expeditor/Server

Morrison Health Company
06.2017 - Current

Sales Associates/Key Holder

Five Below
03.2015 - 01.2017

Health Concierge

Aetna
02.2015 - 06.2017

Dietary Aide

Trinity Elms Assisted Living
05.2012 - 01.2014

High School Diploma -

Mount Tabor High School
Darnese Black