Darmesha Terry
Franklinton
Summary
Knowledgeable business professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Merchant/Payment Specialist
Lynnbrook Group
01.2023 - Current
- Make sure all invoices are coded and accurately reflected on the payment application
- Receive, record, and process client bills for payment in accordance with the company's policies and procedures
- Navigate through Salesforce on a daily basis
- Review all draw materials for accuracy and timeliness
- Update all draw logs
- Reconcile chargebacks and help merchants respond
- Verify and/or obtain all necessary approvals on change orders and draw packages
- Ensure draw payments are processed within contract terms
- Act as liaison between project manager and general contractor
- Prepare loan funding requests
- Track construction loan balances and interest rate renewals
- Navigates and uses various databases and applications to accurately and quickly capture, and maintain records of customer transactions, inquiries, complaints, and comments, actions taken inquiries, complaints, and comments, actions taken
Administrator/Clerk
Ministers Outreach Tabernacle
01.2017 - Current
- Manage data in spreadsheets and reports
- Keep records and reports up to date
- Help maintain the budget plan
- Organize and schedule meetings and events
- Supervise other staff and delegate responsibilities
- Handle technical issues in their area of expertise
- Carry out clerical duties, including answering phones and preparing documents
Community Support Assistant
United Support Services
01.2014 - 01.2022
- Assisted and redirected intellectually disabled youth and adults with daily activities
- Created and completed activity sheets for intellectually disabled youth and adults
- Performed CPR and First Aid when necessary
- Oversaw and developed plans for clients of different abilities and nationalities
Customer Service Representative (remote)
Sykes, Inc.
01.2019 - 01.2021
- Completed a high volume of Incoming and outgoing calls
- Serviced customers to the highest standard
- Processed multiplex transactions
- Processed and reconciled customer disputes
- Performed data entry
- Managed client records
- Organized appointments
- Provided policy and service information to customers
- Assisted with customers that need escalation
Director of Operations
Henderson Collegiate Elementary School
01.2017 - 01.2018
- Oversaw the ongoing operations and then reporting to the organization’s Executive Director
- Served as the Co-Leader of the entire elementary school and ensured that the school operated as effectively and efficiently as possible
- Oversaw all ordering of school supplies
- Managed the inflow and outflow of cash for the entire school
- Balanced out the cash flow at the end of each week as monies were being received from parents for fees, field trips and all fundraisers
- Coordinated with Principal to ensure smooth operations, identified the needs and facilitated the flow of information through appropriately identified channels
- Collaborated with Executive Director, Principal and Contracted Accountant as needed to oversee the school’s budget, finances and relationship with outside vendors
- Managed the Office Manager and four other office staff while ensuring the smooth operation of the front office
- Maintained skilled staff culture by ensuring that all staff social events were well coordinated to cultivate and maintain positive staff culture
- Oversaw the management of all food and transportation services to ensure that the school does not fall short in either area
High School & middle school Office Manager
Henderson Collegiate
01.2015 - 01.2017
- Managed parent and teacher concerns in a pleasant and professional manner
- Organized student files in such a manner that they can be easily accessible if ever needed
- Communicated daily with parents, vendors, other schools, and etc
- Managed and maintained the inflow and outflow of money from students fees, fundraisers etc
- Applied data analytical skills to ensure funds were appropriated correctly
- Counseled students to ensure they stayed on the correct path in efforts of reaching their goals
- Operates as a Nurse whenever a student is not feeling well during school hours
- Provided marketing streams such as ads, flyers, social media post and word of mouth advertisement
- Provided service to and cordially greeted everyone who entered the school on a daily basis
- Filed various pertinent information for student record keeping
- Monitored students to ensure they were making good choices and redirected them when they were not
- Processed invoices on a weekly and monthly basis to ensure bills were paid on time
- Adhered to any technical issues with copier or computers
- Controlled and analyzed data entry points for PowerSchool attendance record keeping
- Oversaw all front office operations and trained employees about money systems and other administrative duties
- Boosted production time and cut out excess paperwork
Agent
State Farm Insurance
01.2013 - 01.2014
- Independently oversaw the office for months
- Trained and coached employees in efforts of setting them up for success with the company
- Produced calls daily to customers and other representatives for the agency
- Sold high quality insurance to customers in the surrounding areas
- Campaigned and organized major events for the agency in efforts of gaining new customers
- Multitasked different computer programs in order to complete the daily tasks
- Kept to major deadlines, sales goals, and quotas for the month that were required
Technical Advisor
Xerox/Apple Raleigh, NC
01.2010 - 01.2013
- Provided customers with technical support concerning any Apple products
- Resolved hardware and software issues with any electronic devices
- Produced calls at high volumes
- Controlled multiple computer programs to resolve certain technical issues
- Worked independently to meet weekly and monthly quota’s for the business
- Works as a collaborator to meet weekly and monthly goals
- Promoted within first6 months
Education
Bachelor of Business Administration - Concentration Management
North Carolina Central University
Associates Business Administration - undefined
Vance Granville Community College
Bachelor of Psychology - undefined
Ashford University
Skills
- Pricing strategy
- Negotiation expertise
- Brand awareness
- Marketing techniques
- Customer relationship
- Customer service
- Relationship building
- Decision-making
- Account management
- Account servicing
Extra Awards, accomplishments
- Designs websites
- Golden Key Honor Society Member
- Community Volunteer Award
- Youth Church Organization Leader
Certification
- Certified Lease & Finance Professional
Timeline
Merchant/Payment Specialist
Lynnbrook Group
01.2023 - Current
Customer Service Representative (remote)
Sykes, Inc.
01.2019 - 01.2021
Administrator/Clerk
Ministers Outreach Tabernacle
01.2017 - Current
Director of Operations
Henderson Collegiate Elementary School
01.2017 - 01.2018
High School & middle school Office Manager
Henderson Collegiate
01.2015 - 01.2017
Community Support Assistant
United Support Services
01.2014 - 01.2022
Agent
State Farm Insurance
01.2013 - 01.2014
Technical Advisor
Xerox/Apple Raleigh, NC
01.2010 - 01.2013
Associates Business Administration - undefined
Vance Granville Community College
Bachelor of Psychology - undefined
Ashford University
Bachelor of Business Administration - Concentration Management
North Carolina Central University
Similar Profiles
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
Emmanuel G. FreemanEmmanuel G. Freeman
Project Manager at Group Fitness Challenge, 325th Medical GroupProject Manager at Group Fitness Challenge, 325th Medical Group
Sharon Jayne Butler-BarnesSharon Jayne Butler-Barnes
Customer Service Representative at Citrus Group / Woolworths GroupCustomer Service Representative at Citrus Group / Woolworths Group