Darius Turner
Asheville
Summary
Dedicated front desk agent with strong customer service and problem-solving skills. Experienced in guest relations and cash handling, ensuring a seamless check-in experience and high guest satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hyatt House Center City Charlotte
10.2025 - 06.2026
- Greeted guests warmly, ensuring positive first impressions and smooth check-in experiences.
- Managed reservations and room assignments using hotel management software efficiently.
- Responded promptly to guest inquiries, addressing concerns and providing local information.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Front Desk Agent
Hyatt Place Center City Charlotte
01.2025 - 10.2025
- Processed guest payments accurately, adhering to financial procedures and policies.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Implemented feedback systems to enhance guest experience and address service gaps effectively.
- Maintained organized front desk area, ensuring all materials were up-to-date and accessible for guests.
Front Dest Agent
Hotel Indigo Asheville NC
03.2023 - 04.2025
- Managed guest check-ins and check-outs, ensuring smooth arrivals and departures.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Utilized hotel management software to update reservations and maintain accurate records.
- Collaborated with housekeeping and maintenance teams to ensure room readiness for guests.
- Trained new front desk staff on procedures, enhancing team performance and service delivery.
Education
Associate of Arts - Fashion And Design
The Art Institute of Fort Lauderdale, Florida
Fort Lauderdale, Florida07.2008
High School Diploma -
Northwest School of The Arts
Charlotte, NC06.2005
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Guest relations
- Hospitality service expertise
- Guest accommodations
Timeline
Front Desk Agent
Hyatt House Center City Charlotte
10.2025 - 06.2026
Front Desk Agent
Hyatt Place Center City Charlotte
01.2025 - 10.2025
Front Dest Agent
Hotel Indigo Asheville NC
03.2023 - 04.2025
Associate of Arts - Fashion And Design
The Art Institute of Fort Lauderdale, Florida
High School Diploma -
Northwest School of The Arts