Summary
Work History
Education
Skills
Timeline
Generic

Darius Harrell

Customer Service Management Professional
Charlotte

Summary

Customer-focused retail management professional with 2 years experience with progressive leadership experience in high-volume environments. Currently serving as an Assistant Customer Service Manager with a proven ability to handle cash discrepancies, coach associates, and manage operational flow during peak and slow business periods. Known for strong customer service, accountability, and a commitment to continuous improvement.

Work History

Assistant Customer Service Manager

Food Lion
  • Assist in managing daily customer service operations; handle and research cash discrepancies; coach and train associates; identify peak and slow periods to optimize staffing; resolve customer concerns while maintaining company standards.

Supervisor

UPS
  • Supervised employees in a high-volume logistics environment; ensured productivity, safety, and compliance; provided leadership and performance feedback.

Office Assistant

AAA Apartment Staffing
  • Supported administrative operations including scheduling, data entry, documentation, and client communication.

Education

High School Diploma -

Zebulon B Vance
Charlotte, NC

Skills

  • Customer Service Management
  • Cash Handling & Discrepancy Resolution
  • Associate Coaching & Training
  • Scheduling & Peak-Time Analysis
  • Conflict Resolution
  • Operational Efficiency
  • Team Leadership
  • WFM Tools
  • Customer Engagement

Timeline

Assistant Customer Service Manager

Food Lion

Supervisor

UPS

Office Assistant

AAA Apartment Staffing

High School Diploma -

Zebulon B Vance

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