Darius Archie

• Supervised daily operations to ensure smooth customer service experiences.
• Managed inventory levels to maintain stock availability for customers.
• Trained and mentored new staff on procedures and product knowledge.
• Collaborated with other departments to coordinate workflow processes between teams.
• Addressed customer issues promptly to increase satisfaction and foster loyalty.
• Worked closely with management to resolve operational issues and improve workflow.
• Reduced order errors by implementing quality control checks.

Contributed to Westrock Coffee's team efforts in resolving product-related challenges.

Line Support/Tea Technician

Cornelius, NC

September 2021

October 2022

• Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
• Operated dumper equipment to transfer materials efficiently.
• Monitored load levels to ensure proper weight distribution during transport.
• Reported equipment issues promptly to maintenance for timely repairs.
• Loaded and unloaded building supplies from dumper onto site.

Assisted customers at The Shoe Box with product inquiries and stock availability.

Stocker/Inventory specialist

Tallahassee, FL.

February 2015

April 2021

• Organized stock inventory on shelves to improve access and visibility for customers.
• Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
• Inspected stock for damage or defects and reported issues to management.
• Maintained accurate inventory records through manual systems and and or computerized databases.
• Completed documentation related to receiving, stocking, returns and other activities accurately.
• Packed boxes for shipment using appropriate packing materials.
• Loaded trucks with outgoing orders according to shipping manifests provided by customers.
• Read orders to obtain item numbers and located merchandise in bins or on shelves.
• Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Supported customer requests at Walgreens to ensure satisfaction with photo services.

Photo Specialist

Tallahassee, FL.

• Managed photo orders and ensured timely delivery to customers.
• Assisted customers with photo printing and product selection inquiries.
• Implemented quality checks on printed materials to ensure customer satisfaction.
• Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
• Demonstrated exceptional customer service skills to ensure repeat business.
• Performed minor repairs on photographic equipment as needed.
• Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
• Resolved customer issues related to prints or orders in a professional manner.