Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sadaka Kimble

Charlotte

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Customer Service Care Specialist I

Nordstrom
03.2024 - Current
  • Handle customer inquiries and complaints.
  • Document and update customer records based on interactions.
  • Assisted customers with transactions to ensure a positive shopping experience.
  • Managed high-volume inbound calls while maintaining professionalism and efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Connect with shipping services via email.
  • Assisted customers in selecting products, ensuring a positive shopping experience.
  • Resolved customer inquiries through effective communication and problem-solving techniques.

Shift Lead Supervisor

Sunflour Bakery Company
03.2021 - 03.2025
  • Supported store operations and assisted management in daily task.
  • Balancing the cash register and making deposits.
  • Ordering supplies and assisting with unloading truck deliveries.
  • Ensuring food safety procedures are being followed at all times.
  • Responsible for operational duties including training, monitoring and requesting supplies, maintaining accurate records and a clean work environment.
  • Working and addressing associates and customer concerns as they arise.
  • Opening and closing store.
  • Supervised daily operations to ensure efficient workflow and adherence to quality standards.
  • Trained and mentored team members on baking techniques and customer service excellence.
  • Coordinated shift schedules to maintain adequate staffing during peak hours.
  • Supervised daily operations, ensuring adherence to safety standards and operational protocols.

Team Lead

Starbucks
06.2019 - 03.2021
  • Routing and merchandise displays and products.
  • Assist with management daily duties to help ensure store performance.
  • Cleaning, and following food safety procedures.
  • Ability to work at a fast pace, collaborate and perform duties as required by management.
  • Led team in achieving operational excellence through streamlined workflows and process enhancements.
  • Mentored new team members, fostering a collaborative and high-performance work environment.
  • Coordinated training sessions to improve barista skills and ensure adherence to quality standards.

Contact Center Representative

American Red Cross
01.2013 - 06.2019
  • Facilitated effective communication between clients and internal teams to resolve inquiries promptly.
  • Utilized CRM software to track customer interactions and ensure accurate record-keeping.
  • Led initiatives aimed at improving team performance metrics while maintaining high satisfaction levels.
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Education

Diploma -

Myers Park High School
Charlotte, NC
06.1997

Skills

  • Active listening skills
  • Data entry proficiency
  • Quality improvement
  • Software system skills
  • Problem-solving
  • Time management
  • Customer service
  • Critical thinking
  • Call center experience
  • Conflict resolution
  • Microsoft Excel

Timeline

Customer Service Care Specialist I

Nordstrom
03.2024 - Current

Shift Lead Supervisor

Sunflour Bakery Company
03.2021 - 03.2025

Team Lead

Starbucks
06.2019 - 03.2021

Contact Center Representative

American Red Cross
01.2013 - 06.2019

Diploma -

Myers Park High School

Similar Profiles

CREATE PROFILE
Sadaka Kimble