Darcel Brown
Morrisville
Summary
Dynamic Transport Engineer with a proven track record at Verizon, excelling in incident management and network security. Enhanced operational efficiency through strategic process improvements and technical support, achieving significant reductions in downtime. Strong communicator and problem-solver, dedicated to fostering teamwork and delivering exceptional user satisfaction.
Overview
16
16
years of professional experience
Work History
Transport Engineer
Verizon
01.2023 - 11.2025
- Collaborated with cross-functional teams to implement system upgrades and improvements.
- Assisted in troubleshooting technical issues related to transport systems and equipment.
- Streamlined incident response processes, leading to faster resolution times and minimized business impact.
- Provided technical support to end-users, improving response time and user satisfaction.
- Collaborated with other IT professionals to implement best practices for network security and compliance initiatives.
- Provided technical support to end-users, addressing their concerns and offering guidance on network-related issues.
Global Power Engineer
Verizon Enterprise
12.2019 - 01.2022
- Contributed to the development of standard operating procedures, enhancing the overall effectiveness of the Network Operations Center team.
- Maintained a high level of customer satisfaction, providing timely updates and solutions to reported issues.
- Reduced downtime for clients by quickly identifying and resolving network issues.
- Kept detailed records of all incidents, contributing to a comprehensive knowledge base for future reference and analysis.
- Participated in on-call rotations to ensure 24/7 coverage for critical network operations center functions.
- Identified areas for process improvement after conducting thorough audits of existing systems which led to more efficient workflows.
- Actively participated in cross-functional teams tasked with improving operational efficiencies within the organization''s IT infrastructure environment.
Platoon Sergeant
US Army
01.2010 - 10.2016
- Led training exercises to enhance unit readiness and operational effectiveness.
- Managed logistics for equipment and supplies, ensuring mission success under tight timelines.
- Developed and implemented strategic plans for personnel deployment in diverse environments.
- Mentored junior soldiers, fostering professional growth and team cohesion within the platoon.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
- Evaluated soldier performance regularly, providing constructive feedback that led to overall improvement in individual skills and abilities.
- Developed junior leaders through mentorship programs, enhancing their skillsets for future career progression.
Education
Bachelor of Science - Information Security
American Military University
Charles Town, WV12-2018
Skills
- IP networking
- Network configuration
- Wireless networking
- Incident management
- Network security
- VoIP systems
- Disaster recovery
- Ticketing systems
- Technical support and assistance
- Penetration testing
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
- Relationship building
- Self motivation
- Analytical thinking
- Hardware troubleshooting
- System and network security
Timeline
Transport Engineer
Verizon
01.2023 - 11.2025
Global Power Engineer
Verizon Enterprise
12.2019 - 01.2022
Platoon Sergeant
US Army
01.2010 - 10.2016
Bachelor of Science - Information Security
American Military University