Darby Cribb
Hamlet
Summary
Experienced healthcare professional with 8 years of industry experience. Demonstrated ability to provide high-quality care and achieve patient satisfaction. Skilled in medical records management, treatment plan coordination, and interdisciplinary team collaboration. Committed to delivering compassionate and personalized care to enhance patient outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PSR - Patient Service Representative
Pinehurst Medical Clinic
04.2024 - Current
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
Certified Nursing Assistant
FirstHealth-Rockingham
11.2016 - 11.2023
- Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Ensured a clean and safe environment for patients by maintaining cleanliness in patient rooms and common areas
- Collaborated with healthcare team members to develop and implement individualized care plans for patients
- Maintained accurate documentation of patient care activities and observations
- Provided assistance during emergency situations, following established protocols and procedures
Switchboard Operator/Receptionist
Pinehurst Neurology PA
11.2021 - 04.2022
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Streamlined registration process for faster check-ins, resulting in increased parent satisfaction.
- Verified insurance and registration data.
- Completed registration paperwork, verifying accurate patient information.
Education
Associate's degree - Arts
Richmond Community College
Hamlet, NC05-2022
Certificate - Certified Nursing Assistant
Richmond Community College
Hamlet, NC06-2016
High School Diploma -
Scotland High School
Laurinburg, NC06.2015
Skills
- Patient communication
- Patient scheduling
- Patient records management
- Data entry
- Critical thinking
- Customer service
Certification
- Certified Nursing Assistant (CNA)
- CPR Certification
- BLS Certification
Assessments
- Customer service, Proficient, 12/01/19, Identifying and resolving common customer issues.
- Customer focus & orientation, Proficient, 05/01/21, Responding to customer situations with sensitivity.
Timeline
PSR - Patient Service Representative
Pinehurst Medical Clinic
04.2024 - Current
Switchboard Operator/Receptionist
Pinehurst Neurology PA
11.2021 - 04.2022
Certified Nursing Assistant
FirstHealth-Rockingham
11.2016 - 11.2023
High School Diploma -
Scotland High School
- Certified Nursing Assistant (CNA)
- CPR Certification
- BLS Certification
Associate's degree - Arts
Richmond Community College
Certificate - Certified Nursing Assistant
Richmond Community College
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