Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daphne Pena

Charlotte

Summary

Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high stress environments.

Overview

6
6
years of professional experience

Work History

Esthetician/Front Desk Receptionist

Wysp Skin Studio
Cooper City
03.2024 - 05.2025
  • Provided personalized skincare consultations to assess client needs.
  • Answered multi-line phone, returned clients calls, and scheduled appointments.
  • Assisted in inventory management by tracking product usage and restocking supplies.
  • Engaged in ongoing training to stay updated on skincare trends and best practices.

Waitress Supervisor

Sicilian Oven
Cooper City
11.2018 - 01.2025
  • Trained new employees on menu offerings and customer service techniques.
  • Monitored customer feedback to enhance dining experience and service quality.
  • Assisted in inventory management, tracking supplies and ordering as needed.
  • Conducted regular team meetings to discuss service strategies and performance improvements.
  • Resolved customer complaints in a timely manner with professionalism.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.

Esthetician/Front Desk Receptionist

One to One Esthetics
Coral Springs
10.2022 - 11.2024
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Promoted skincare products to patients according to specific needs, boosting overall revenue.
  • Learned new techniques and complete chemical peel processes.

BDC Manager

Central BDC
Boca Raton
02.2020 - 09.2022
  • Coordinated communication between sales teams and customers.
  • Developed scripts for effective customer engagement during calls.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Performed proactive outbound calls to schedule regular maintenance, recall notifications and preventive services.
  • Oversaw scheduling and workflow for optimal team performance.

Education

Some College (No Degree) - Esthetician

Cortiva Institute
Pompano Beach, FL
12-2023

Skills

  • Inventory management
  • Team leadership
  • Employee training
  • Problem solving
  • Effective communication
  • Time management
  • Sales techniques
  • Conflict resolution

Languages

Spanish
Professional

Timeline

Esthetician/Front Desk Receptionist

Wysp Skin Studio
03.2024 - 05.2025

Esthetician/Front Desk Receptionist

One to One Esthetics
10.2022 - 11.2024

BDC Manager

Central BDC
02.2020 - 09.2022

Waitress Supervisor

Sicilian Oven
11.2018 - 01.2025

Some College (No Degree) - Esthetician

Cortiva Institute

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Daphne Pena