Dante Lowery
1308 Hickory Grove Rd Gastonia
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Food Lion
10.2023 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service standards and operational best practices.
- Managed inventory levels, coordinating stock replenishment to minimize shortages and ensure product availability.
- Analyzed sales data to identify trends, contributing to targeted promotional strategies and sales initiatives.
- Developed staff schedules to optimize labor efficiency while maintaining high service levels during peak hours.
- Implemented merchandising strategies that enhanced product visibility and improved overall store presentation.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Customer Service Manager
Publix
09.2019 - 10.2023
- Supervised daily operations to ensure exceptional customer service standards.
- Trained and mentored staff on customer engagement strategies and product knowledge.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Implemented process improvements to streamline service delivery and reduce wait times.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Handled cash management, ensuring accuracy in till balancing.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Oversaw end-of-day cash audits, identifying discrepancies and implementing corrective measures.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Entered figures using 10-key calculator to compute data quickly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Assistant Store Manager
Bi-Lo Grocery Store
12.2003 - 09.2019
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service standards and operational best practices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Conducted regular audits of store processes to improve operational efficiency and enhance safety standards.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Monitored daily cash discrepancies, inventory shrinkage.
Education
High School Diploma -
South Point High School
Belmont, NC05-2004
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Attention to detail
- Team building and leadership
- Staff supervision
- Sales proficiency
- Cash handling
- Microsoft outlook, word, and Excel
- Exceptional telephone etiquette
Timeline
Assistant Store Manager
Food Lion
10.2023 - Current
Assistant Customer Service Manager
Publix
09.2019 - 10.2023
Assistant Store Manager
Bi-Lo Grocery Store
12.2003 - 09.2019
High School Diploma -
South Point High School