DANNY SANTIAGO JR
Jacksonville
Summary
Service-oriented card services with three years of background experience in a banking environment. Core competencies include ability to work under pressure, be self motivated and as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
10
10
years of professional experience
Work History
Card Services Manager
Marine Federal Credit Union, Western Blvd
05.2022 - Current
- Monitored industry trends and updated company practices accordingly, maintaining a competitive edge in the market.
- Conducted regular performance evaluations for staff members, providing constructive feedback that inspired professional development.
- Championed innovative technology solutions that improved efficiency and streamlined operations within the Card Services division.
- Oversaw successful system migrations, minimizing downtime and ensuring smooth transitions for both customers and employees.
Call Center Representative
Marine Federal Credit Union, Western Blvd
02.2020 - 05.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Head Teller
Two River Community Bank
10.2019 - 02.2020
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Card services (risk and compliance)
Marine Federal Credit Union
03.2017 - 10.2019
- Document all investigative activities
- Maintain input or data quality of risk management systems
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Communicate with customer's / or employees in explaining required knowledge
Call center agent
Marine Federal Credit Union
12.2014 - 03.2017
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
Education
High School Diploma -
James Madison High School
San Antonio, TX05.2014
Skills
- Customer and Personal Service
- Judgment and Decision Making
- Customer service
- Systems Analysis
- Transaction monitoring
- Dispute resolution
- Card operations management
- Debit card management
- Credit card issuance
- Fraud investigation
- Debt management
- Credit adjustments
Timeline
Card Services Manager
Marine Federal Credit Union, Western Blvd
05.2022 - Current
Call Center Representative
Marine Federal Credit Union, Western Blvd
02.2020 - 05.2022
Head Teller
Two River Community Bank
10.2019 - 02.2020
Card services (risk and compliance)
Marine Federal Credit Union
03.2017 - 10.2019
Call center agent
Marine Federal Credit Union
12.2014 - 03.2017
High School Diploma -
James Madison High School
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