Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
Raleigh
02.2025 - Current
Worked quickly to process shipments and meet customer demands.
Maintained quality and production standards while in high-paced environment.
Inspected incoming shipments for damages or discrepancies and reported issues to supervisors.
Managed time efficiently by prioritizing tasks based on deadlines and workload demands.
Courier
FedEx
Raleigh
09.2022 - 03.2025
Delivered packages to customers within designated timeframes.
Handled sensitive materials with care, adhering to company policies regarding confidentiality and safety.
Managed daily schedule efficiently by prioritizing tasks based on urgency and distance between destinations.
Adapted quickly to changes in route plans due to unforeseen circumstances such as road closures or accidents.
Customer Service Agent
FedEx
Raleigh
02.2020 - 09.2022
Collaborated with other departments to ensure prompt resolution of customer concerns.
Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
Managed difficult customer situations with professionalism and empathy.
Answered customer inquiries via phone and email.
Verified account information and personal data to maintain security and confidentiality.