Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Danna Guerrero-Cano

Greensboro,NC

Summary

Dynamic customer service professional with experience at GAT, excelling in active listening and stress management. Proven track record of enhancing customer satisfaction through tailored support and efficient order fulfillment. Skilled in multitasking and organization, consistently delivering positive experiences while maintaining confidentiality and professionalism.

Overview

3
3
years of professional experience

Work History

CSR

GAT
07.2025 - Current
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Digital Shopper

Walmart
11.2022 - 06.2025
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Receptionist

LeBauer Gastroenterology
11.2024 - 03.2025
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

Southern Guilford High School

Skills

  • Travel planning
  • Active listening
  • Computer proficiency
  • Multitasking and organization
  • Calm demeanor
  • Follow-up skills
  • Stress management
  • De-escalation techniques
  • Time management
  • Positive and professional

Accomplishments

    I worked for Walmart for about 2 1/2 years. I started off as a cashier then I was able to promote as a Frontend Team Lead at 18. After some time I did work for Asset Protection. I didn't feel satisfied and moved to being a HomeLines associate. I later wanted to know more and move more and moved to being a Digital Shopper.

Languages

Spanish
Native or Bilingual

Timeline

CSR

GAT
07.2025 - Current

Receptionist

LeBauer Gastroenterology
11.2024 - 03.2025

Digital Shopper

Walmart
11.2022 - 06.2025

Southern Guilford High School

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Danna Guerrero-Cano