Pursued opportunities in a well-regarded organization to apply superior data entry capabilities alongside effective written and technological communication.
Overview
14
14
years of professional experience
Work History
Resident Advisor
Covenant House New York
10.2018 - 04.2022
Directed conflict resolution initiatives among residents to foster a collaborative living environment. Implemented life skills workshops that significantly enhanced residents' personal development and autonomy. Supervised daily activities to uphold house rules and ensure a safe atmosphere. Crafted personalized support plans for residents, addressing specific needs and objectives. Managed students' adherence to curfew schedules.
Patient Navigator
APICHA Community Health Center
10.2014 - 01.2018
Provide direct services to persons living with HIV/AIDS under supervision of Care Coordination
Maintain client case load of 30-40 clients
Ensured client adhere to medical appointments and medications
Provide Daily observant therapy(DOT) services for eligible clients
Input client’s weekly and monthly notes in to EShare and AIRS
Conduct monthly home visits to all clients and clients lost to care
Perform other duties as assigned.
Intern
VIP Community Services
03.2011 - 01.2014
Greeted clients as they entered the facility
Interviewed clients on substance abuse history
Input clients’ information in AIRS software
Input clients’ narrative on substance abuse and medical history in their file
Answered telephone calls and routed them appropriately
Assisted in placing clients in treatment and residential facilities
CEO Intake Specialist/Clerical Support
Arbor Education and Training
04.2009 - 10.2010
Scheduled appointments and followed-up on “no-shows.
Initiated and maintains customer program file and documents any course of action or service delivery
Performed record keeping functions consistent with ensuring program compliance
Prepared reports related to program activities
Conducted workshop and orientations on a daily basis
Performed other duties as assigned.
Office Manager/Admin. Assistant
ESPN/Disney Media Networks
03.2008 - 03.2009
Made travel arrangements and scheduled appointments for Executive VPs
Reconciled VP’s travel expenses and generated expense reports
Performed data entry, ordered office supplies and promotional supplies for various events
Used MS Word, MS Excel to keep track of various tasks
Answered multi-line console boards and assisted customers when requested to do so.
Education
English
Guilford College
Greensboro, NC
High School Diploma - Creative Writing
Bayard Rustin H.S for the Humanities
New York
06.2000
Skills
Executed tasks with a typing speed of 55 words per minute, demonstrating expertise in MS Office Suite, NYCWAY, AS400, and AIRS systems