Danielle White
Greensboro
Summary
Obtain a position as a team-player in a Customer Service organization where I can maximize my 20 years of customer-service experience in a challenging environment to achieve the corporate goals.
Overview
26
26
years of professional experience
Work History
O’REILLY AUTO PART DISTRIBUTION CENTER
09.2020 - Current
- Research parts when receive to ensure count accuracy.
- Code receiving parts received.
- Inspect damage parts.
- Data processes damage recycle items into system.
- Create damage log for all damage product items received.
- Inventory search on items that are missing.
MEDI USA
08.2012 - 03.2020
- Handled large inbound calls from customers who needed assistance with ordering medical supplies.
- Issue credit and payments to customers’ accounts.
- Assists irate customers with issues concerning orders and billing.
- Made quick important decision on business customers who wanted to cancel services.
- Superior computer skills and telephone etiquette.
- Trouble shoot all issues regarding phone services.
- Permanently laid off due to covid-19
KGB
02.2001 - 01.2012
- Handled high volume inbound calls from customers who had daily inquires.
- Provided information range from weather forecast, residential and business listings.
- Trained and helped develop new employees as needed.
- Made quick important decision on customers who needed immediately assistance.
- Superior computer skills and telephone etiquette.
- Listened to customer needs for problem solving.
SEARS TELESERVICES
09.1999 - 02.2001
- Provided information to customer regarding product and services.
- Handled large corporate accounts.
- Review and distribute credit to customer with over payment or refund to their account.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Issue claims on lost or damage items.
- Excellent oral and written communication skills.
- Excel
- Word Perfect
- Outlook
Education
Business Administration degree -
Brookstone College
Greensboro, NC01.1998
Skills
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
Timeline
O’REILLY AUTO PART DISTRIBUTION CENTER
09.2020 - Current
MEDI USA
08.2012 - 03.2020
KGB
02.2001 - 01.2012
SEARS TELESERVICES
09.1999 - 02.2001
Business Administration degree -
Brookstone College
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