Danielle Torres
Raleigh
Summary
Resourceful shift supervisor with experience in managing teams, overseeing operations, and implementing effective strategies. Skilled in promoting productivity, ensuring quality control, and fostering positive work environments. Notably improved operational efficiency and team cohesion in previous roles. Possess strong leadership skills, adept at problem-solving and conflict resolution.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Raleigh
01.2025 - Current
- Managed inventory levels and organized stock for optimal workflow.
- Supervised team activities during shifts to ensure operational efficiency.
- Assisted in resolving customer inquiries and complaints promptly and professionally.
- Implemented standard operating procedures for daily operations consistency.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
- Placed orders with suppliers for delivery of products required for daily operations.
Barista/Shift Supervisor
Starbucks
Centennial
12.2021 - 01.2025
- Provided excellent customer service through friendly interactions and efficient service.
- Handled cash transactions and processed payments efficiently at the register.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Collaborated with team members to ensure smooth daily operations during busy hours.
- Placed orders with suppliers for delivery of products required for daily operations.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Provided on-the-job training to new staff members.
Barista
Caribou Coffee
Lakewood
11.2018 - 08.2019
- Prepared high-quality coffee beverages to meet customer preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Education
High School Diploma -
Bear Creek High School
Golden, CO05-2020
Skills
- Inventory management
- Cash handling
- Customer service
- Team supervision
- Customer relationship management
- Time management
- Staff training
- Conflict resolution
- Standard operating procedures
References
Christiaan Vanraaphorst
Previous store manager
(810)-824-6836
David Dabish
Previous assistant store manager
(510)-585-5928
Annalee Fatch
Previous coworker
(970)-980-9811
Timeline
Shift Supervisor
Starbucks
01.2025 - Current
Barista/Shift Supervisor
Starbucks
12.2021 - 01.2025
Barista
Caribou Coffee
11.2018 - 08.2019
High School Diploma -
Bear Creek High School