Danielle Reeves
Dunn
Summary
Dynamic customer service professional with extensive experience at Teleperformance USA, excelling in complaint resolution and sales support. Proven ability to enhance product knowledge and improve customer satisfaction through effective communication and teamwork. Skilled in call center operations, consistently achieving service excellence while managing high-volume inquiries.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Dunn
08.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Duke Energy/Transworld Systems Inc
Kenly
03.2023 - 07.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Asset Protection Associate
Walmart
Smithfield
05.2022 - 01.2023
- Maintained store compliance with physical security schematics to protect assets.
- Developed and implemented loss prevention strategies to minimize risks associated with asset theft.
- Trained new employees on company security policies and procedures.
Pest Control Technician
Viking Pest Control
Collegeville
08.2021 - 01.2022
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
- Cleaned up contaminated areas by removing dead insects, droppings and nesting materials from the treated area.
Transportation Security Officer
Department of Homeland Security
Philadelphia
04.2017 - 06.2019
- Completed thorough zone searches to check for physical tampering and restricted items.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
Police Officer
United States Air Force, USAF
Fairfield
10.2009 - 10.2015
- Provided security at public events such as parades, concerts, or sporting events.
- Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
Education
Graduate Certificate - Massage Therapy
Lincoln Tech
Philadelphia, PA05-2006
Some College (No Degree) - Nursing
Keiser University
Fort Lauderdale, FLSkills
- Customer service
- Sales support
- Complaint resolution
- Call center operations
- Product knowledge
- Effective communication
- Team collaboration
Accomplishments
Awarded good conduct ribbon along with other various achievement military ribbons.
Timeline
Customer Service Representative
Teleperformance USA
08.2024 - Current
Customer Service Representative
Duke Energy/Transworld Systems Inc
03.2023 - 07.2024
Asset Protection Associate
Walmart
05.2022 - 01.2023
Pest Control Technician
Viking Pest Control
08.2021 - 01.2022
Transportation Security Officer
Department of Homeland Security
04.2017 - 06.2019
Police Officer
United States Air Force, USAF
10.2009 - 10.2015
Graduate Certificate - Massage Therapy
Lincoln Tech
Some College (No Degree) - Nursing
Keiser University