Danielle Powell
Charlotte
Summary
Reliable Staff Assistant with experience in secretarial roles and managing hospital office operations. Effectively supports nurse leaders with strong organizational and communication skills. Demonstrates consistent positive attitude and commitment to team members and patient satisfaction to produce high-quality work.
Overview
17
17
years of professional experience
Work History
Staff Assistant
Atrium Healthcare
04.2023 - Current
- Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.
- Provided clerical support, addressing routine, and special requirements.
- Produced high-quality communications for internal and external use.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Developed and maintained filing systems to facilitate easy access to information.
- Updated database of contacts and resources for company-wide distribution.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Ordered and distributed office supplies while adhering to fixed office budget.
Unit Secretary
Atrium Healthcare
01.2008 - 04.2023
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Certified Nursing Assistant
Atrium Health (10 Tower)
01.2007 - 01.2009
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - NAII
Carolinas College of Health Sciences
Charlotte, NC05.2007
No Degree - Certified Nursing Assistant
Carolinas College of Health Sciences
Charlotte, NC05.2006
Skills
- Quality Assurance Controls
- Family Support and Assistance
- Catheter Change and Preparation
- Medical Records Management
- Mobility Assistance Needs Understanding
- EMR Systems
- Charting Expertise
- Database Administration
- Intake Recording
- Complex Problem-Solving
- Admitting Support
- Efficient and Reliable Team Player
- Patient Relationship-Building
- Quick Problem Solver
- Medical Terminology Knowledge
- Unit Supply Maintenance
- Relevant Coursework: Epic training & Core Connect
- Office Supplies and Inventory
- Administrative Duties
- Employee Paperwork
Timeline
Staff Assistant
Atrium Healthcare
04.2023 - Current
Unit Secretary
Atrium Healthcare
01.2008 - 04.2023
Certified Nursing Assistant
Atrium Health (10 Tower)
01.2007 - 01.2009
No Degree - NAII
Carolinas College of Health Sciences
No Degree - Certified Nursing Assistant
Carolinas College of Health Sciences
Similar Profiles
Keyisha ScottKeyisha Scott
Surgical Technologist at Atrium HealthcareSurgical Technologist at Atrium Healthcare
Temesha WhitfieldTemesha Whitfield
Clinical Technician at Atrium HealthcareClinical Technician at Atrium Healthcare
Carla WilliamsCarla Williams
Day Porter at Atrium HealthcareDay Porter at Atrium Healthcare