Danielle M. Williams
Rocky Mt,NC
Summary
To obtain a challenging position where experience, professional training, and personal skills can be utilized in the achievement of healthcare facility's goals. Organized Patient Service Representative with 20 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
28
28
years of professional experience
Work History
Patient Service Rep/ Referral Specialist
Nash OB-GYN
10.2011 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Take copayments and compiled daily financial records.
- Balance deposits and credit card payments each day.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
Medical Secretary
Nash General Hospital-L&D Ward
08.2004 - 09.2011
- Supported office staff and operational requirements with administrative tasks.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Patient Care Tech II
Nash Health Care Systems
10.2009 - 02.2010
- Total patient care, assisting with treatments, taking vital signs, transcribing nursing and MD orders, completing newborn birth certificates, making appointments, and notarizing affidavits of parentage
Certified Nursing Assistant II
Nash Health Care Systems
02.2004 - 10.2009
- Total patient care, assisting with treatments, and taking vital signs
Certified Nursing Assistant I
Englewood OB-GYN
08.2001 - 08.2005
- Taking vital signs, assisting with treatments, scheduling appointments, updating and filing patient medical records
Certified Nursing Assistant I
Nash Health Care Systems
10.1996 - 08.2001
- Total patient care, and taking vital signs
Education
Medication Aide -
Edgecombe Community College
Tarboro, NC01.2008
CNA II - undefined
Edgecombe Community College
Tarboro, NC01.2006
CNA I - undefined
Edgecombe Community College
Tarboro, NC01.1996
High School Graduate - undefined
New Vistas Academy
Brooklyn, NY01.1990
Skills
- CPR
- DONA-trained birth doula
- Medical filing
- Cerner computer applications
- Appointment confirmation
- Patient greeting
- Verbal and written communication
- Conflict resolution
- Check-in coordination
- Document filing
- Workflow optimization
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Payment collection
- Data entry proficiency
- Phone etiquette
- Clinical data entry
- Medical billing
- Medical terminology
- HIPAA compliance
- Customer service
- Relationship building
Addition allocations
- Nash Health Care Systems, 2460 Curtis Ellis Drive, Rocky Mt, NC, 27804
- Englewood OB-GYN, 140 N. Englewood Dr, Rocky Mt, NC, 27804
Timeline
Patient Service Rep/ Referral Specialist
Nash OB-GYN
10.2011 - Current
Patient Care Tech II
Nash Health Care Systems
10.2009 - 02.2010
Medical Secretary
Nash General Hospital-L&D Ward
08.2004 - 09.2011
Certified Nursing Assistant II
Nash Health Care Systems
02.2004 - 10.2009
Certified Nursing Assistant I
Englewood OB-GYN
08.2001 - 08.2005
Certified Nursing Assistant I
Nash Health Care Systems
10.1996 - 08.2001
CNA II - undefined
Edgecombe Community College
CNA I - undefined
Edgecombe Community College
High School Graduate - undefined
New Vistas Academy
Medication Aide -
Edgecombe Community College
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