Danielle Loche
Wilmington
Summary
Motivated Store Manager with more than 6 years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders. Recognized for surpassing goals and planned performance, and rewarded with continuous advancement during 2021 -year career. Successful in driving underperforming stores to achieve top ranking in sales, revenue, and profit.
Overview
9
9
years of professional experience
Work History
Social Media Manager/Online Store Manager
Clothes Mentor
2023.02 - Current
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Store Manager
Plato's Closet
2015.12 - 2023.02
- Set performance expectations for employees and implemented improvement plans to reach targets
- Promoted team-oriented culture with common sales, service, and productivity goals
- Managed store's social media presence to engage with customers and share important information
- Developed quality talent from within to retain engaged employees and remain competitive
- Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition
- Directed and maintained store merchandising standards to present organized and engaging in-store experience
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Initiated flexible advertising strategies to capitalize on market demands, consumer behavior trends, and current events
- Flexed store business strategies and personal selling techniques to contribute to financial results
- Monitored and adjusted staff schedules based on business requirements
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Coordinated and supervised activities of team members to consistently meet customers' needs
- Employee action plans and exit interviews.
Education
High School Diploma -
Scripps Ranch High
San Diego, CASkills
- Budgeting and cost control
- Process improvements
- Store operations oversight
- Culture development
- Inventory control
- Customer service management
- Advertising and marketing
- Staff management
- Customer service
- Product promotion
- Strategize business plans
- Networking and collaboration
- Performance evaluations
- Employee relations
- Manage operations
Timeline
Social Media Manager/Online Store Manager
Clothes Mentor
2023.02 - Current
Store Manager
Plato's Closet
2015.12 - 2023.02
High School Diploma -
Scripps Ranch High
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